Apple Watch Series 4 Pre Order/Reservation

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I Plan to Stick Around
Posts: 24

Re: Apple Watch Series 4 Pre Order/Reservation

I was also told on the phone that pre orders will be ready for Friday and there will also be some available for walk in traffic. So I may get up early and pick it up during walk in if the pre order isn’t ready.
Resident Expert
Resident Expert
Posts: 757

Re: Apple Watch Series 4 Pre Order/Reservation

@ahmed

Lol compensation? I’ve spent about 8 hours trying to activate my AW3 over the past couple of days.

If anything us people suffering through the AW3 activation process deserve some compensation. I’m assuming at least part of the kinks will be worked out by Friday.

Just look at the Apple Watch activation thread to see what kind of issues people are having. I’ve literally poured a solid 8 hours into trying to activate my watch.


I Plan to Stick Around
Posts: 28

Re: Apple Watch Series 4 Pre Order/Reservation

I mean at no 4 and still shows OPEN
Resident Expert
Resident Expert
Posts: 757

Re: Apple Watch Series 4 Pre Order/Reservation

The fact that rogers did ISPU for the watch is baffling to me.  

 

Here's what you'll have:

 

1. People not on iOS 12 that will not have the up to date carrier settings, hence won't be able to activate the watch.  Then they'll have to go home, update to iOS 12 and come back to the store

2. Rogers reps trying to setup the watches on peoples phones which is like a 30 minute MINIMUM process.  That's before we even talk about the cellular activation process

3. The nightmare cellular activation process that should take 3 minutes but since it doesn't work takes infinite minutes

 

I hope Rogers can hold my watch for a few days because there's no way I'm stepping foot inside a rogers store on Friday.  Chaos will have a new meaning after that day.  



I'm a Trusted Advisor
Posts: 31,979

Re: Apple Watch Series 4 Pre Order/Reservation

Hello @nasa25

Weird isn't it. Rogers had a year to fix all this and now they are having way to many issues. When Telus launched it and Bell on the first day they never had issues like this.

Seems to me like Rogers never fully propered the system to accept the watches or anything. SMH.
Resident Expert
Resident Expert
Posts: 757

Re: Apple Watch Series 4 Pre Order/Reservation

Yup.  From what I'm hearing, no one at Rogers (outside of a select few) even knew that they were going to be supporting series 3 apple watches.  I've lost count of how many times I've heard 'sorry we only support series 4 watches which aren't out yet'.  

 

I think when Rogers gets a new line of products like this, it's best to wait about a couple weeks or so to upgrade/activate because you can guarantee that there will be tons of kinks to work out.   

 

Trust me when I tell you....that in store activation process is going to be unlike anything we've ever seen before.  Take a normal iPhone launch and multiply the shenanigans by about 45000.  That'll be the level of insanity when reps try to do a watch activation.  

 

It's not like a phone where reps can take it out of the box, toss a sim in it and it works.  Customers have to basically allow reps to use their iPhone to setup the watch (maybe using the stores wifi?) and then activate it to a cellular plan.  It'll take one hour minimum to setup each person (assuming the activation system is working perfectly)

 

The watch is a one off because it's the only device that relies on another device (iPhone) to work.  

 

I'd be curious to find out how Bell and Telus handle in store watch pickups/activations



I'm a Trusted Advisor
Posts: 31,979

Re: Apple Watch Series 4 Pre Order/Reservation

Hello @nasa25

When I got mine at the Telus store the first day they brought it out, it only took 5 minutes to activate the line and started working. Took 10 minutes for everything else and I was out in 20 minutes of asking for it.

Telus and Bell were running up and ready without you needing to do anything else on your side.

So this is a problem with Rogers. Remember that Rogers had the same issue with some launches of the iPhone and the Note 5/7 too during the launch date. The IMEI system was not activated to provision and had delays during launch.

Seems to me that they still haven't learned to give out training for the staff.
Resident Expert
Resident Expert
Posts: 757

Re: Apple Watch Series 4 Pre Order/Reservation

Wow 10 minutes to setup the watch and pair it to the iPhone is pretty quick.  Guess if it's setup as a new watch and not using a backup of an existing watch the process will be quicker.  

 

If Rogers can get through the entire process in 20 minutes per person that would be excellent.  



I'm a Trusted Advisor
Posts: 31,979

Re: Apple Watch Series 4 Pre Order/Reservation

Hello @nasa25

I never restore my watches. I always sync them as new. It took 20 minutes to do the syncing with the iPhone but the process to activate it on their network and line didn't take long.

So this seems to be a issue with Rogers back end not actually having their servers up to communicate with the watches.

This is really botched if come Friday they have issues like this. I'm disappointed in Rogers for this.
Resident Expert
Resident Expert
Posts: 757

Re: Apple Watch Series 4 Pre Order/Reservation

Yup if the activation process is working, I can get from the start of the process to the end in less than a minute.  

 

But it's not working.  Too many error codes! lol