@rokstar I sympathize with you
My advice would be do ship to home from now on. That way you just get the phone delivered to you, pop your existing sim in and you're good to go
As for the watch, yeah it sucks that shipments have been slow. I can only assume that's partly due to the activation issues but it seems like shipments are starting to pick up a bit.
Also re: watch activation issues....I cut rogers like 5% slack just because it's a new line of business for them. Seems like everyone at rogers (save a select few) were blindsided by this launch. Most had like days notice that they would be supporting the watch and were learning on the fly.
Takeaways for Rogers:
1. Start your beta testing LONG before launch. Spend the money to beta test properly and maintain happy customers
2. Improve your internal communication and training. Let people within your company know well in advance of these kinds of launches (albeit might be hard because Apple LOVES to make sure people keep tight lipped about any new products or launches and probably dictates communication timelines)