Apple Watch (GPS + Cellular models) Activation

[RogersLaura]

Hi @WWCool,

I can understand your frustration as I'm sure you were pretty excited to start using your new Apple Watch with your plan. We're sorry for any disappointment. 😔

You mentioned that you spoke to someone on January 10th and a ticket was submitted. Typically, it can take up to 7 business days for this type of ticket to be completed, so I'd recommend giving it a bit more time for a resolution. 

In the meantime, can you please share more details about your particular situation with the rest of the Community? At what point during the activation process does the error message appear? What sort of troubleshooting have you already completed with our technical support team? There may be other Community members who have had the same issue who can offer up some advice.

RogersLaura

[WWCool]

RogersLaura, it was very early in the set up process. I completed the scan and pair process between my iPhone 8 and Apple Watch Series 4. The process then went to set up cellular and that where it stopped. I received an error WS300. I contacted Rogers on Jan 10 and after closing both my phone and watch Ingot the same message. 

In a separate issue, I tried to set my phone to wi-fi calling and after agreeing to the terms and conditions, I input my 911 contact/address information and got another error message, that me address was not recognized. Another ticket was opened for this issue. I’ve read that some users have had issues at the warch set up process when they get to the 911 step, so I think theses 2 issues may be related. I’m anxious for a resolution and hope that technicians can share their fix so other clients can be better served with these issue.

[nasa25]

For the 911 address issue, make sure your house/apt number is on one line and the street name is on a separate second line. If you have a unit number like I do it goes on the third line below the street name

Also put a space in between the first and last three digits of your postal code.

[WWCool]

Thanks, I did the address lines right, but didn’t include the space in the postal code cause the example didn’t have one. So now I’m good to go. 

Thanks again

[WWCool]

Rogers called last night and said that ‘IT’ Was all fixed and to try it again. I did and it worked. It was something Rogers had to do to fix the problem, nothing I had to do but follow the onscreen instructions. Hope they get this permanently fixed and not continue to handle on a case-by-case basis.

[MapledLeif]

That's awesome!  Congratulations!  Rogers called me as well the other night.  I tried again, and it did not work.  . They said that they fixed a problem, but apparently there is still something going on in my case.

[Unhappy902]

I had same problem at 911 address! Only thing that worked for me is putting a space between the postal code section for example B0W 1E0 instead of all together B0W1E0

[hzarkesh]

I had WS300 error and I raised ticket and within 5 days, today they called me and verified my identity and it worked and I could activate cellular on my apple watch S4

[Prairie1]

I have been attempting to activate my Apple Watch with Cellular since December.   I get the WS300 error as well.  I have had tickets opened since January and each time they get closed with support and Network Operations stating that my 911 address is invalid.   I live in rural Alberta and my 911 address is not in  the Canada Post database. Canada Post maintains mailing or postal addresses (e.g. Site 3 Box 20 RR1)  and not 911 addresses.    Canada Post does not need a 911 address to deliver mail in a rural area they deliver to a community mailbox and we drive to pick up our mail.  

Rogers Network operations solution was for me to use someone else's 911 address that is in the Canada Post database which could be many KM away from my actual address.   

Has anyone else had this problem?   Using an invalid 911 address seems ridiculous.  Surely there has to be an override option to either not enter a 911 address or to enter my own actual 911 address?  I have paid for an Apple watch with GPS and cellular which I can't set up! 

.... beyond frustrated! 

[RogersMaude]

Good day @Prairie1,

Thank you for your post and welcome to the Rogers Community!

I'm sorry to hear your Apple Watch activation experience was so negative.

I completely understand why you are frustrated.

If you still need our help, we'd like the opportunity to help you resolve the issue preventing you from doing so in a timely manner.

Please send a PM to @CommunityHelps if you would like us to assist you resolve this. For more information on our Private Message system, please check out this page.

Regards,

RogersMaude