Apple Watch (GPS + Cellular models) Activation

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Posts: 1,926

Re: Apple Watch (GPS + Cellular models) Activation

Hello @Stimoy403,

 

Thanks for joining the Rogers Community!

 

Have you been able to reach a resolution and activate your Apple Watch line since you last posted?

 

If not, we'd like to take a deeper look into this. Please send a private message to @CommunityHelps so we can further assist you. For more information on our Private Messaging system, click here.


 
RogersMaude

I've Been Here Awhile
Posts: 4

Re: Apple Watch (GPS + Cellular models) Activation

Did you ever get this resolved?  I can't even get to the page where it asks for 911 data.  I get the WS300 error right after entering in my sign in credentials.  I currently have an open ticket for Rogers to have it resolved.  Initially, they said it was because voice over LTE couldn't be activated on my iPhone 6s as it was a non-Rogers, that being unlocked wasn't good enough.  My choice was to get a new phone from Rogers.  That didn't sit well with me, so finally I got a very helpful Rogers employee who was able to properly activate voice over LTE on my phone, yet the WS300 error still persists.  It's been re-escalated now.  Waiting (somewhat) patiently.

I've Been Here Awhile
Posts: 3

Re: Apple Watch (GPS + Cellular models) Activation

Sadly not yet, I’ve gone through several different reps who so far all do the same things, with the same results. The rep who was working in the first ticket finally said that  they thought it might be due to a stail credit report so they did another, which didn’t change anything, then they came back and said it was due to the results of the internal credit report.  One of my lines just came off contract so should be some wiggle room there!  He advised that the watch would still work in blue tooth mode!  Kind of felt like they weren’t interested in the e tea $10/ month I was looking to pay them!

 

Called credit department who said there was nothing on their end holding it up, but that since my January bill was posted on the 7th the system wouldn’t work if there was a balance (was 0.00 balance when I startrd this process), so paid the bill and viola....no change.  Called back to technical support and spent another 45 minutes doing everything that had already been done a few times.  The techs moderating here contacted me and have tried a few of the same things, but have also confirmed there isn’t a “credit” issue holding anything up somhave sent it back to the technical dept who would get back to me..has been a couple of days but no word yet.  The online moderators mentioned they would keep an eye on the file as well to track progress. So at least  it seems someone is concerned at that end.

 

find it crazy they didn’t include any sort of manual enters system for the service people to. Pass these issues!  

I've Been Here Awhile
Posts: 4

Re: Apple Watch (GPS + Cellular models) Activation

Oh wow ... it sounds like you're telling my story!

 

An outdated credit application was one reason used.  It's been redone and still no go.  So many things have been tried on my end and theirs with regard to this.  I'm surprised that you've been dealing with this so long!!!  It's not giving me hope that this is going to be resolved.  The only reason I moved to Rogers from Koodo was because I wanted to activate my new watch on cellular.  

I've Been Here Awhile
Posts: 3

Re: Apple Watch (GPS + Cellular models) Activation

I'm wondering if the "glitch" that occured back in September has crept back up... if this is more wide spread than just a couple people!  

 

Out of curiosity are you in a major city, or a rural area?  I'm in a small town that uses PO boxes, which has been one of the main issues they've had... apparently they are using Canada Post to confirm address, but when it comes to rural areas they don't recognize the street address (because they don't deliver to it).  Seems like an absolutely dumb way to confirm, when 99% of Canada's Land mass isn't urban.   

 

One of the original customer service people asked me to put in a different address that I knew Canada Post would deliver to (even though it's against the agreement I acknowledged 2 seconds prior), he confirmed it was recognized by Canada Post but received the same error messages.  

 

A rep called me a couple of hours ago and said they thought that maybe since the account hadn't been refreshed after I made my payment (the day after the bill was issued), that they were sure that was the problem... it wasn't.  We tried both my current and old address' again, which did nothing... Error WS502 codes both times.  


Seems really strange that their system is throwing out all these codes, but no one can seem to reference as to what they mean, someone had to write the program to issue an error code when a certain event happens, but no one seems to know the event. 

 

Regardless she said they would continue to dig into it, and asked for the watch IME number, which no one had up to that point... so maybe they are looking into it... 

I'm Here A Lot
Posts: 7

Re: Apple Watch (GPS + Cellular models) Activation

I bough the Apple series 4 and received the error message WS300. I’ve logged a case with Rogers and haven’t heard anything from them since Jan 10. Is there not a solution to this problem by now? It’s only been 4 months since it was first raised!

I'm Here A Lot
Posts: 7

Re: Apple Watch (GPS + Cellular models) Activation

I have a iPhone 8 and still have the same problem as you. Maybe we should all switch over to BELL
I'm Here A Lot
Posts: 7

Re: Apple Watch (GPS + Cellular models) Activation

I bought my Apple Series 4 watch on Jan 9 and have the same error porblem so they haven’t fixed anything!
I'm Here A Lot
Posts: 7

Re: Apple Watch (GPS + Cellular models) Activation

There are 528 messages regarding connecting problems. I still have not been able to fix the WS300 error or have I heard from Rogers since Jan 10
I've Been Here Awhile
Posts: 4

Re: Apple Watch (GPS + Cellular models) Activation

I received a call 2 days ago and they asked me what the IMEI was on my watch as well.  They say that they're currently working on it and hope to have a fix for me soon.  They seemed pretty concerned about it.  At least they've gotten past the point of saying that I need to purchase a new phone from them in order for my watch to work on their network. LOL.