Apple Watch (GPS + Cellular models) Activation

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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

same with me been waiting since 21st
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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

It is ridiculous tier 1 tier 2 who cares just fix it
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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

no change for me no one has returned call as I have an outstanding repair ticket with them doesn't seem to matter
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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

good for you
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I Plan to Stick Around
Posts: 53

Re: Apple Watch (GPS + Cellular models) Activation

This morning I received a call from Rogers but I was not able to pick up. The lady from Rogers left me a message asking me to call back at 888-764-3771 and they would work with me to have the Apple Watch line activated, which I did half an hour later.

 

But then, when I called back and gave the ticket number, the person on the phone told me that she could not do anything now and that the ticket is with the 'ticketing group' and that she would transfer me to them for further details. After which the call disconnected.

 

So I called again and another lady responded. She told me more or less the same thing and that I should wait patiently since the ticket is with the right people, the 'networking group', who are working on the issue. I was advised to await more news by e-mail...

 

Boy, so much wasted time!...

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I Plan to Stick Around
Posts: 63

Re: Apple Watch (GPS + Cellular models) Activation

what a joke Rogers get your act together
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I Plan to Stick Around
Posts: 53

Re: Apple Watch (GPS + Cellular models) Activation

Well, it seems I was stupid that I did not activate on the 23rd, when I was able to progress all the way up to the final "Review your order" page. But I did not proceed at that time because I was trying to avoid billing errors for which Rogers is so famous (I wanted to activate the Apple Watch plan on the first day of the billing cycle). But now this...

 

So not only Rogers wants us to do all the work at our end to activate the plan but also will charge us $30 activation fee. This, after me having spent hours on chats and on the phone, and possibly having to wait for days now to get the plan activated. If ever. But who is going to pay for my time that I had to waste because of Rogers' incompetence???

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Resident Expert
Resident Expert
Posts: 802

Re: Apple Watch (GPS + Cellular models) Activation

@wimp1946 at this point if I were you, I'd be asking for the activation fee to be waived, at the very least!



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Resident Expert
Resident Expert
Posts: 802

Re: Apple Watch (GPS + Cellular models) Activation

@MichaelYYZ you should have absolutely just activated on the 23rd.  Better to sort out a billing error for a few dollars than chase activation error codes for weeks.  



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I Plan to Stick Around
Posts: 53

Re: Apple Watch (GPS + Cellular models) Activation

Yes, indeed so. But at that time I was not aware of this saga and the problems that people were encountering. 

 

I wonder now if it’s because I was already assigned a new phone number and then I cancelled the process...