Teribile, teribile, teribile!!!
On 23 September I test-tried the activation of my new Apple Watch 4 on my iPhone and the process progressed well all the way to the “Review your order” page. It even assigned me a new smartwatch phone number.
But then I cancelled the process because, given Rogers is well known for billing errors, I wanted to activate the plan to begin on the first day of my billing cycle. Which is today.
So today I spent hours, literally, but could not go past the 911 Terms and Conditions page when I kept receiving error WS504 right after this page. Eventually, I contacted Rogers Technical Support via Chat and I was told that the issue would be escalated because this was a new error, a first that was never heard by Rogers before. (Yeah, right! It was mentioned even in this thread.) The CSR said it was going to take 24-72 business hours to respond!
So, not only Rogers ask us to do the activation ourselves, but they don’t even have the slightest clue about how to fix the activation errors.
Is this why they are charging us $30 activation fee? For nothing?...