@nasa25, I can go online and start the process of adding a 4th line, but of course it want's me to purchase a product for that line. I already have the Watch which I bought at the Apple Store in my area.
I had a tech call me today saying, "I was able to add the line, can you try again, I tried again and still got the error WS300. I can go online and see that no line was added.
I went to my Rogers store and the CSR tells me that I need to this in store, I tell him "No", that's what the app is for and argues with me about it. Then the manager drops by and remembers me from Monday and says, no, we can't add a line for him, we escalated it.
Then I ask if they can check if my phone has an eSim, they tell me that this is not how Rogers works, everyone has the same SIM cards. I was hoping to get a newer SIM card, but walked away in frustration.
I also want to note that I have been a Rogers wireless customer for about 25 years.
yes i agree but i am reluctant to do anything to my account as my wife is away now i would not want her cell service interrupted while she was away so I am holding off for now I have a ticket generated by tech support for my problem it will take 7 business days for them to reply I do think my account information is screwd up as my emei numbers on my phone do not match whats on my website account also the account shows that I have an iphone 5 when i have the new iphone xs max so yes we will have to go over everthing to straighten it out
yes i agree they kicked me out of the myrogers acct yesterday. I don’t know if its because of all
the posting i have been doing. I had to have my password reset to get back in. it seems fine now