Apple Watch (GPS + Cellular models) Activation

[RogersLaura]

Hello @amg,

A warm welcome to our community and thank you for sharing your issue with us. We hope you and your loved ones are doing great! 😊

Not having the ability to utilize your Apple Watch with your cellular plan must be pretty disappointing. I can imagine how you must be feeling. We'll do our utmost to provide guidance and assistance to help get this matter resolved! If anyone else in the community has been through something similar or can offer up some ideas, please don't be shy to chime in. Perhaps our insightful RE @nasa25 may have some input as well!

In the meantime, I'll ask you to send us a Private message @CommunityHelps so we can have a deeper look for you. For more information on how our Private Messaging system works, please check out our blog.

Thank you kindly!
RogersLaura

[amg]

I finally connected with an amazing lady from tech support. She was very thorough and had it fixed in no time.

[HighTech]

You must have got the same person who finally got mine working.  After three months and countless calls to tech support, dealing with completely clueless buffoons, I finally lucked out and got hold of what would seem to be the only person at Rogers that knows what is going on, and got it working while I was on the phone with her.

[Cali009]

How do you get to the area to confirm your 9-11 address is correct?  

[RogersMaude]

Hey @Cali009 ,

Welcome to the Rogers Community! Thanks for your post. I hope you and your loved ones are doing well.

Is your Apple Watch line already active or you're trying to update the 9-11 emergency address while in the process of activating the line?

To update your emergency 9-1-1 address for your Apple Watch, follow the set-up instructions listed here on your phone.

1. Open the Watch app and select Rogers - Manage Rogers Account.
2. Sign into your MyRogers account associated with the iPhone.
3. Choose the first option to update the 9-1-1 emergency address.
4. Add your 9-1-1 emergency address information. The address must match what is in the Canada Post database, PO boxes and rural roads are not accepted. If the address is not accepted, you need to enter an alternate address. You should update your location whenever it changes, so the service works as intended.
5. Validate your 9-1-1 emergency address.
6. Review your 9-1-1 emergency address details.
7. Click Done.

Related Links:

1. Apple Watch general help and support
2. How to add an Apple Watch to your mobile plan
3. Updating emergency 911 information on your Apple Watch

Let us know if you have any other questions!

RogersMaude

[Irisapple]

Hi
Got the AW6 last week I have plan cellular plan on my watch with Rogers but no connection
I paired and un pair watch twice and register my watch with Rogers but still no connection Rogers is aware of problem they escalate the ticket still waiting any idea why this is happening ? Thanks

[JoëlD]

I just had problems with connecting cellular and was able to fix it myself.

1. The first problem "Sorry, there's issue on our end. Thanks for your patience while we fix it" when connecting to the Rogers account was completely my problem. I was using the wrong password. I mean, come on Rogers! The message that I was getting is far from being "wrong username/password combo"!!!

2. The other problem after was when entering the 9-1-1 address. I did split the address in the different fields, but, then there was the "Canada Post" suggestion. I clicked that one (a few times), and every time I got a WS509 error. It finally worked when selecting the address the way I entered it, not the Canada Post suggestion.

All this happened after chatting with a customer service rep for over an hour and her finally opening a service ticket. 

I hope this can help others.

[Cali009]

Where do you input the 911 address. I can not seem to get there

[JoëlD]

Once you get past the log-in screen for My Rogers (when activating cellular), there are a few steps (choose the number attached to the watch, etc.) and then you get to a page asking to enter the 9-1-1 location.

[RockDoc]

Hi all, 

I'm having the same WS300 error when trying to activate my Apple Watch series 6. I had called into Rogers and confirmed that I have an Infinite Plan that is eligible for adding a date device. When I try activate from the Apple Watch app on my iPhone I'm able to sign in, but the only plan available was the 1GB/$10 per month as opposed to anything about adding to shared plan. 

I did try to activate even this plan on the advice of the Rogers Rep on the phone but got stuck at the WS300 error immediately after selecting the 1GB/$10 plan and pressing continue. The rep at that point was stumped. 

I'm wondering if anyone may have a solution on this forum! 

Thanks in advance!