I believe he means in your Watch app on your iPhone, under My Watch -> Cellular.
I went back on the chat yesterday to get an update.
I was told the case was now with the "Ecomm" group (?).
The tech asked me to reboot both my Iphone and watch 3 times trying between each reboot to do the activation process... Guess what, still have the WS503 error.
Shortly after I received a survey request... If you do receive the same, take the time to do it, maybe that way things will change. Going on a 4th week without beeing able to use their services with my watch..
Hey Rogers, are you keeping us on hold until Christmas or something like that 😉
That make totally no sense to me...