I reserved 44mm aluminum gold on Sept. 19 with pick up at Eaton's Center store. Received an email that it was shipped on Sept 24. The reservation fee was refunded on Sept 25. Spoke with customer service via Facebook chat last week and they said the watch hasn't in fact been shipped yet. They gave me this link to check reservation status: http://rogers.com/managereservation
At this link the watch shows as shipped but the woman at CS said that it actually hasn't since there is a big back log. She said I will not get a shipping confirmation - the store will call me when they receive the watch. But I have not received a call yet from the store. I called yesterday and the guy literally argued with me and said they had called me several times and I had not called back so they sold the watch. I told him how do you know if you have called me if you don't know my name or my phone number? (they hadn't asked for my information). FINALLY he asked if i was Alyssia (or Alisha) and I said no, and he said then indeed my watch hasn't arrived yet. They had only received one watch so far and it was for the above named person. They said when Alyssia didn't call the store back they sold the watch. They said they will definitely call me when it arrives as my phone number will be on the watch. They will call three times and wait 3 days then sell the watch if I don't pick it up asap. He was very rude. (I suggest DO NOT order to Eaton's Centre location if you would like good CS.)
All in all it is October 9 and I still do not have the watch and not sure it will ever arrive.
I called the Rogers Call Centre about my Apple Watch series 5 reservation (Position 5 atm). The person told me to call my local store which I did; and man oh man, they were really rude about it & just redirected me to the call centre which I had just spoken to.
Tbh, I don't think we're getting these watches anytime soon.
Now I'm geniunely thinking about leaving Rogers & going to Telus or Bell