I have recently signed up for a Rogers Infinite plan. It currently comes with a six-month free Apple Music promotion, and is available for "new and existing Apple Music customers".
How does this work, since I already have an Apple Music subscription?
Should I first cancel my current Apple Music subscription and then sign up to the one by Rogers? Then, at the end of the six-month promo, is Rogers going to start billing me for the subscription, or would Apple bill me as usual?
Any insight would be appreciated. Thanks!
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Good evening @MichaelYYZ,
Thanks for your post! Apple Music is a very popular music streaming service and I'm sure the answers to your questions will help a lot of other users as well.
If you already have an active Apple Music subscription, you're still eligible for this promotion as long as you have an eligible Rogers Infinite plan. If you are already paying for an Apple Music subscription, you must activate your promotion by using the link we sent to you via text message. You can also go directly to the Apple Music app and select "Joined with Rogers" to link an Apple ID.
Once you activate our promotion and follow our instructions to link your Apple ID, you'll be prompted within the Apple Music app to cancel one of your subscriptions. Cancelling with Apple means that you’ll be subscribing through Rogers instead and will be able to take advantage of the Rogers Apple Music promotion.
When your 6 months promotion comes to an end, we'll text you a bit before to let you know that your paid subscription will start the following month. A monthly subscription fee (currently $9.99 per subscriber) will be charged to your Rogers bill after the promotion ends unless you cancel your subscription beforehand. Subscription fees for Apple Music will appear on your bill in the Wireless services section under "Monthly charges".
Don't hesitate to let us know if you have any other questions.
Hope this helps! 🙂
Thank you so much for your detailed and professional response. Now, this is what I call excellent support! 👏
You may not remember this but it was you who successfully, in one single shot, helped me set up my cellular Apple Watch two years ago when all my hopes were dwindling. So, thank you very much! I notice you also have a new, nice photo in your profile. 😀
You answered all my questions above, but I still need one clarification. You wrote that: "When your 6 months promotion comes to an end, we'll text you a bit before to let you know that your paid subscription will start the following month. A monthly subscription fee (currently $9.99 per subscriber) will be charged to your Rogers bill after the promotion ends unless you cancel your subscription beforehand."
I have a lot of Apple $ credit in my account and I would like to plan to cancel the free AM subscription after the six-month period is over and then re-enrol directly via Apple, so they bill me from the credit I have with them. Would this be okay with Rogers?
Thanks a lot!
I was sure I had posted a follow-up question to your excellent and detailed response, Maude, but I cannot see it here. So, briefly, here it is again:
Regarding: "A monthly subscription fee (currently $9.99 per subscriber) will be charged to your Rogers bill after the promotion ends unless you cancel your subscription beforehand."
Since I have a lot of credit in my Apple account, I would like to cancel the generous Rogers subscription at the end of the six-month promotion period and resubscribe directly with Apple. Would there be any issue with this? I hope not.
That's actually a really good follow-up question! Although our Apple Music FAQs have answers to many great questions, they don't really specify what would happen to any existing credits you may have once you take advantage of the 6 month promotion with Rogers.🤔
I would definitely recommend that you reach out directly to Apple to confirm. You may click here to see their various avenues for support.
Feel free to update the community if you find the answer you are looking for, it would be greatly appreciated!
Thank you kindly,