Apple IPhone 7 / 7 Plus Reservation numbers / Questions

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bqureshi
I Plan to Stick Around
Posts: 17

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

So here's an update:
Received 2 out of our total phones ordered yesterday.

128gb iPhone 7 jet black - corp side.

Still no movement on all of our other jet black orders which includes various models and sizes.

Also, still haven't heard back from the exec office regarding our escalation. I can't wait to get the survey for Rogers, worst experience being with them. I wonder what they'd do if I took this to news media...
Elliojoh95
I've Been Here Awhile
Posts: 2

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Not sure if this is the right place for this question so please don't yell. Originally I did a device reservation but I dropped into a rogers plus Store near my work and was told I couldn't do a line upgrade for three months so that would be mid December (I did this inquiry at the store in October). I don't argue with Rogers Store employees since they are always grumpy. I just nodded said thanks and left. Back at work I cancelled my device reservations assuming there was no point. However I was poking around the myrogers portal last week and found that despite what the women in store said I could go through with my device upgrade online. Fast forward to yesterday I still didn't receive a confirmation email about the upgrade request I placed so I did a online chat and was assured that the upgrade went through but the phone won't be shipped for another 5 days (iPhone 7 128GB Rose Gold). An hour after the chat I got a phone call asking for verification that it was actually me the account owner that placed the upgrade request of course I answered his questions he seemed satisfied with the answers and hung up. My questions are however many, why did I get two answers about my upgrade eligibility with one being wrong? Why have I not received a confirmation email about my order, it seems that I when I originally placed the reservation I got way more information than when I did the upgrade request? The last question is a long shot but any news of when the warehouse will get anymore iPhones, I didn't order any of the black models and I picked a colour that I've been hearing is not very popular in the hopes I would be one of the few to order one thus get it quicker but seems it won't even ship until next week? I hope I don't get yelled at for posting my questions!
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @Elliotjoh95

For the confirmation email, sometimes some will not receive it or it may be on ur Junk folder or spam folder. I have placed orders with Rogers and sometimes never receives that email. It does happen sometimes.

As for the question. The stores reps are barely giving any proper answers. Always take whatever they say with a grain of salt.
Elliojoh95
I've Been Here Awhile
Posts: 2

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Thanks for your quick reply! I hope I get my iPhone soon, more than anything I am just frustrated because I was #6 in the reservation cue when I was told I couldn't do the upgrade so now I am back at the bottom.
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @Elliojoh

Unfortunately that's why never believe them until u see it. If the online portal lets u do the upgrade, u are fine 🙂
roni291522
I've Been Here Awhile
Posts: 3

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Went from #10 to #6 today for my 7+ MB 256GB!

 

Really eager to see "Shipped" now!!!!!!! Hopefully next week!

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @roni291522

Most likely cancellations but hopefully they get more in!
kdw10
I'm Here A Lot
Posts: 7

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I also received confirmation that my Iphone 7 Plus 128GB shipped on Tuesday. However, I haven't received a call from my Rogers Plus store. I did call them on the 9th and they said they would be receiving a shipment later that day. Should I call again the 12th? Or should I be expecting it on the 14th since that will be a Monday as opposed to a weekend?

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @kdw10

I would say just call them tomorrow and see. If not Monday then.
Qubit
I Plan to Stick Around
Posts: 48

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

HI,

 

An update on my side: (Received the 'shippped' email on Tuesday) I called the store again today (and told them to check the back) and they told me they haven't gotten it yet either. I wonder if there's a chance they may get it tomorrow? otherwise, I will recheck Monday....

 

Coming from toronto there must be some kind of delay with UPS because it shoudl arrive the next day...