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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
1,028 REPLIES 1,028

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

navster
I Plan to Stick Around
Ok I'm frustrated now reserved on the 9th sept hoping I would have my phone by now. Went from 64-24-8th. Was told I would have it before Christmas and I'm starting to get worried. Apple Stores have iPhones but can't get one cause they have been told not to touch corporate accounts. Can't go to Rogers store if they have some cause they can't touch corporate accounts. What happened to taking care of the customer!!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

courtney23
I Plan to Stick Around

@navster

 

Hello, I called in the other day to complain and he said that I could possibly get it quicker if I switched from the black iphone to a gold or a silver... so you might want to try that? But if you are stuck on the matte black iphone (like myself) we are in for a long wait. He apologized and gave me a credit on file which I appreciated a lot but there is nothing they can do until Apple decides to ship them some phones. I'm frustrated as well but from what I can tell it's not Rogers fault but more along the line of Apple's fault.

 

What I will NEVER understand is how apparently personal accounts get their phones before Corporate accounts. It should be a first come first serve basis, they really need to work on that.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

navster
I Plan to Stick Around
@courtney23
I'm sorry but it's Rogers fault as much apples. Someone screwed up! Some one didn't plan very well.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

courtney23
I Plan to Stick Around

@navster

 

No, I get where you are coming from but Rogers isn't the only phone company that doesn't have the phone in. Telus is backordered for at least 6 weeks and my friend is with another company and they told him he wouldn't receive it until Feb. I think it's absurd to wait this long and we may as well just wait for the release of the 7s but I have tried complaining to them and it got me nowhere.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @navster

Believe me as someone that has been here for a long time, I can tell you this has been the case for many years and all the reservations and not just the iPhone.

The problem with this reservation is that Apple didn't allocate much stock for carriers and carriers are stuck waiting around. It took weeks after for even regular customers to get it, I was lucky to get a iPhone 7 Plus JB 256GB in store.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bqureshi
I Plan to Stick Around

@navster @Meowmix

I totally agree with you @navster.

 

Here is an update on my story if you've been following along, without having to repeat it all over again... I called back in November, asked for a supervisor or manager to escalate. We are on corporate and I put in pre-orders on the day they opended in spots 1-10 of X all for JB models, two were Pluses for the 256GB. To cut the story short, and after speaking to many folks and supervisors at Roger's, I finally made my last call to Roger's in early November, spoke with a supervisor, and then further escalated and was speaking to a diff tier, I believe they're called the "Business Management Office". I explained the full situation, in fact one of the previous folks I spoke to 3 weeks ago was sitting right next to him, and then he, after the dozens of people at Roger's claiming they don't have stock, finally decided to do his own research! He was finally able to confirm, that no devices, specifically JB models, we're being allocated to the Corporate reservation line. In fact, while speaking to him I dropped from my #3 position (which is I was in since day 0) to #1, he quickly checked and confirmed that not a single device has shipped on this reservation line. Not only that, while he was on that phone we was also able to validate that other reservation lines for the exact same models we're in fact moving and being shipped, and also confirmed stock availability at a store not far from my location. He said "Let me see what I can do for you"... The next day I had recieved an email that my JB iPhone 7 Plus was on it's way, and recieved it that same weekend by their express service hand delivered! Only to find out he sent me a 128 GB instead of the 256. He was efficient and actually emailed me that same weekend himself catching the mistake and said he will get it corrected. I had my 256 GB iPhone 7 Plus JB, and all the other JB models we were waiting for shipped and recieved by Monday and Tuesday of that week using their express service!!! 

 

In other words, to summarize, Roger's has stock. This fellow was the first to actually look into it, confirmed the issue and the oversight on Roger's part, and said he would escalate it to bring it to someone's attention so hopefully there is a quick resolution. I've had my JB iPhone 7 Plus 256 GB now for just over a month. Unforunately the other user who recieved the identical model at my work place got a defective unit. I placed a repair/replacement order for him and we got his in 2 business days!!! Brand new 256 GB iPhone 7 plus JB unit b/c it was within the buyer's remorse/DOA period. 

 

So for those of you on corporate still waiting for a JB unit, like I said before, call Roger's and escalate, otherwise you will continue to be ignored. It especially helps if you are the corporate contact for your account because you have more lean with how and where you take your business.

 

I hope that helps and I hope you all get your devices before Christmas.

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @bqureshi

Again as i said the system is flawed for business and corporate customers..I noticed this for years. Problem is they put aside a few more for the regular customers but make the business and corporate customers wait for some reason. Due to security on the account? Due to other things? I don't really know. Sadly it's never been answered properly to us.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Alkutraz
I Plan to Stick Around

My guess due to money.

 

They would make the most profit making the business/corporate accounts wait (since they have to pay anyways) and give their new stock to new customers/returning customers.

 

No way they will be giving up their new stock now that Christmas is around the corner. They would prefer to give the phones to people coming into their stores. Sure, Apple has said that they have few stock of iPhone 7 Plus. But Rogers will not care if their phone will make it to the corporate accounts fast as they get their money anyways.

 

In the end Rogers is a company that only cares about money. And they will abuse it the more they can.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Alkutraz

No one knows what the real reason is. At this point honestly it seems weird but i want to know what's going on my self. Asked this many years.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Ava_Dahl
I've Been Here Awhile

** I apologise in advance for not quite following the plot to this non-riveting iPhone 7 drama... **

 

My company ordered my phone a month ago (a Rose Gold 7 Plus 128)... and while I don't know where I am "in line" the status still says "ordered" according to my tech person... that's all they know. Apparently I can't even choose an older in-stock model now that my 7 Plus has been ordered so this whole little scenario is total poop.

 

I ordered the new phone because my current 6 Plus is limping and gasping (and you know when iPhones go, they go hard!)... If I am reading this thread correctly, there are corporate customers who ordered a 7 Plus back in Sept and STILL don't have their phones?! And we can't even find out when the heavens will open and drop new 7 Pluses down?!

 

 

 

 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ava_Dahl

That is correct. There are many with corporate and business reservations still waiting since September / October. Unfortunately there is no way of finding out when they will actually just give them the devices.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

courtney23
I Plan to Stick Around

Well you guys, to keep you updated, I have moved to 297 on the list. I am probably going to call this weekend to remove the corporate code and pick my phone up in stores (the matte black 7 plus 128gb) it's been available since before Christmas, my local apple has lots of stock (isn't that swell, ugh).

 

I will let you know how it goes.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @courtney23


Yes please keep us posted! Hopefully it works out for u!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

David881
I've Been Here Awhile

Were you able to do this? 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @David881

Some locations which have stock and the code is removed off of ur account temporary could do it. Call in and have the code removed, go to store and upgrade and then add code back.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

courtney23
I Plan to Stick Around

UPDATE: Called to ask them to remove my corporate code, the one lady was completely rude and told me I didn't have a premium + tab and would need to pay 530 for the phone when I was looking directly at my account and it said premium + but she decided to just look at the rogers website and told me premium + tab plans had more data now so obviously I do not have a premium + tab plan. Well, I changed my phone back in September and they clearly have changed the plans so she just didn't bother to do any research and was the most useless agent I have ever spoken to in my life.

 

Called back again after, spoke to someone else who informed me that I did in fact have a premium + tab plan and would only have to pay $480 for the phone however if I removed the corporate code and picked it up at apple, I would not be able to re-apply the corporate code for 3 months. So essentially the phone gets jacked up in price via my phone plan because they refuse to re-apply the code asap.

 

Thinking of switching to telus as the customer service at rogers is the most horrendous thing I have ever dealt with.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @courtney23

Hmm that's no good at all. Have you spoken to the manager and or Office of the President?. Maybe they could be a bit more helpful.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

teresab
I Plan to Stick Around

Hello @courtney23 I have also had the same issue in that one tells me the prices and the next time I call I am informed that that information is incorrect and no way so they up the plan.  Getting frustrated as they do NOT care. It just irks me that I get told to go to a Rogers store to get the IPhone and how I will get my phone when they  have no idea what they are talking about.  I really wished these call centres were better trained.  I now tape all telephone conversations because writing down information they give and reference means nothing it seems.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

statusblue
I've Been Around

So guys, Im an employee a company that ordered these phones (I ordered jet black 128 iphone 7 +) through the reservation system. I have been asking my boss constantly throughout the 4.5 months wait what is going on. He finally had time to contact them yesterday and had a lengthy 2 hour conversation. The entire time the company was waiting on these phones that were supposed to be "PROCESSING" was actually in fact CANCELLED the week it released. How can Rogers a billion dollar bluechip company have such a fail internal system to handle orders. 

 

My boss had to go through 2 tiers of supervisors to get to the bottom of this. Externally to Kiosks and lower level rogers employees, they see that our order is PROCESSING. However the internal system which only supervisors and higher level rogers employees can see it shows CANCELLED. This was the most ridiculous thing ever. They said we will get our phones in 2 weeks only because we called and made a fuss about it. So for most ppl that are still waiting on their corporate iphones, I suggest getting their bosses call in and find out the root of the order. Cause obviously just by calling call center and kiosks staff. they will not know the real status of the order. Hope everyone gets their phones.!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Ahcow
I've Been Around
So I just got an email from rogers saying they have made changes to my account and is charging me for the iPhone. Hopefully it means it's coming?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ahcow

Rhat usually means yes they are charging you the price of the device as its ready to be shipped out.