Good news for all the corporate customers who are being shut out by Rogers on this upgrade. I have been told from the start that the stores cannot, under any circumstances, perform upgrades on corporate accounts, but it turns out they can. After months of waiting and a lot of emails between my account rep and the local store manager, I finally got my 7+ 128JB at the store, and canceled my reservation which was sitting at #58 of about 420.
You need to talk to your rep and get your ‘price plan code’ and whether your plan is an ‘in-market corporate plan’ or not. The stores should be trained on how to do the corporate upgrades by now, but if not, you could probably ask them to contact the manager at the Mountain Road store in Moncton NB for instructions.
I FINALLY HAVE THE iPHONE 7 PLUS 256GB JET BLACK IN MY HANDS!!!!!!
I placed the order on 29-Sep-2016, and was told by Rogers sometime in end of October that my order got cancelled. (I went through a corporate store in Richmond Hill, ON - So Rogers had no idea about my pre-order yet I was adviced that it got cancelled).
I was not sure if this was the case and and didn't know what to do as the email address I pre-ordered from, showed no pre-ordered devices. Hence, I finally decided to place another order for the Matte Black (thinking I would get it a bit faster). I did this on 24-Oct-2016. Started with #29 and came to #6 till today.
And yesterday, I get a text frm the wireless store that your device is ready to be picked up. I was wondering if its the matte black as the status was still at #6. I went today and they said they recieved the original Jet Black, and I decided to keep it.
I ended up cancelling the Matte Black order and now I am a proud owner of the 256GB JET BLACK.. Man this thing is GORGEOUS! Almost feels like I have to take care of it so much to avoid all the scratches/micro-abrasions 🙂
REGARDLESS, I AM VERY HAPPY..
Just in case you are wondering, it took almost about 2 months for me to recieve the jet black 256gb model. 🙂
I ordered my phone (7+ 128gb black) in September. I started at 672 on the waiting list and am now only at 378, I see that people have been waiting at the number 1 spot for a couple of months as well so am I to assume that I probably wont get it until February (probably later) or something? The wait is a bit ridiculous, I am thinking about canceling the order all together, may as well just have waited for the 7S at this point.
What phone did you order?
I ordered a Matte Black 128 GB iPhone plus...also ordered back in September and I have no idea what position I am in since its my company who ordered the phone for me.
At this point I'm in the same boat, if the phone doesnt arrive by January I think I'm just going to cancel the order. Ill ask for an old 6S Plus or something to borrow for a bit.
There have been plenty of days I have checked the stock in Square One and more than once they had the 128 GB matte black iPhone 7+. Even more times they had the 256 GB version. Same goes with Jet Black. Sure its not "all the time" or anything, but they have had stock as well.
I have also checked other stores around square one (yorkdale? eaton centre i think as well and one north - dont remember the names, sorry) and same, I have had days where they have stock.
Right now if you were to order the phone online you would get it by Dec. 22nd (at least when I checked at noon on their site). Thats a bit over 2 weeks, compared to the 3+ months we have been waiting for the phone to come in by Rogers.
I mean, I am by no means saying there is a lot of stock, I know there is a shortage on the plus models...but this is a bit much. And I know this isnt Rogers fault as they dont manufacture the phones, but at least some communication would be great. But then again, they really dont seem to care for the corporate accounts all that much - considering that they have to pay anyways. They seem to be saving all their phones for their walk in customers.
And I am only ranting right now because of how @courtney23 mentioned she is now at 378? Like wow...
With Christmas coming up, its less likely that Rogers would use the limited stock they are receiving on corporate accounts. Most likely will be given to residential customers for sure.
Honestly, I don't think our phones will be coming any time soon and I understand that Rogers has limited stock but this wait is absurd, I only ordered this phone because my iphone 5 finally packed it in. They need to figure this out or at the very least give us some sort of time frame.
Rogers iphone 7 plus inventory and the way they have been dealing with this entire release is beyond pathetic. Im going to explain what happened with me, i wouldnt be surprised if everyone is also getting screwed by them also.
So im on a corporate account, ordered the 7+ matte black 128gb when it was reservation back in early september (9th i believe) was one of the first few people in line. Bam it gets cancelled, big big issue happens with the fact that i spend 1 hour on hold to get a representative who doesnt know 1+1 let alone deal with rogers pathetic mess. After calling i would say 5 times, arguing, snapping and talking to two managers someone finally was able to say sir the phone will be there withing 2-5 business days! GREAT. i was superrrrrr happy. What happens, i wait and i end up getting the wrong phone shipped out to me (iphone 7 128gb) not the plus. I ended up calling back spending another 2 hours on hold, got someone to finally speak too. They apologized and said that i could go to the apple store and do the upgrade only when the old device is received back to them (took a week before they processed the return). After which i woke up everyday at 7am to reserve one on apples website. Finally got one after a week and a half of frustration and near misses. Once i go to the store i wait there for an hour get to the scanning part BAM rogers doesnt allow coroporate upgrades in apple stores. WOW! after being told i could do it with NO Issues at all i end up habving to call them infront of the apple rep to prove rogers said they could do it. Waited 1 hour and 22minutes before i got someone. I explained my immense frustration and told him that if for whatever reason my line gets discconected to call me back at my number (it happend before thats why i asked him) He said no problem. after him calling his boss and them running around he tells me sir im gonna transfer you to my manager. What happens almsot 2 hours into waiting, the line discconects and no one calls me back. I called back again, after waiting for another 45 min i told the apple rep to give the reservation to my friend. I spent the entire trip from the apple store to my house (45min in rush hour) waiting for a new representative so i can express my disgust. I get a hold of someone who seemed decent, said shell order the phone and ill have it in 4-6 weeks. I was . but finally someone who didnt make a mistake so after expressing my frustration and them giving me a tiny discount i decided to be patient. I waited 3 weeks and called them back to see if it actually went through, a new rep told me that i would never get the phone by the way this rep ordered it (some system called vision 21). I didnt care about the specifics but at that point i had enough, talked to his boss and let him have it. He said he would file a request to expeidite the process and have the phone to me sooner for all the trouble and that he will order it from the proper channel.I wait another day and call back to see what happened, they tell me nothing yet we are still waiting but your order is placed (oct 4th) so this dragged form sep 9 to oct 4. He said sir no worries worst worst case youll have your phone wihtin 6-8 weeks. Today is December 8th, i spoke with a rep yesterday after having mercy on them for two months. She was shocked and said shes going to go as high up as possible and get me an answer by monday (two days ago). She called me back with of course a useless response. She said sir im sorry i was told there is no given wait time, we have no idea when we are getting the device and there is nothing i can do for you, youll just have to wait more.
Its December, 8th. I cant get my hands on a jet black device in most stores now, including bestbuy which has by far the worst inventory out of most of the stores. Truly pathetic experience with rogers. I am so dissapointed by their customer service and lack of transparency. SOMETHING NEEDS TO BE DONE!