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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
1,028 REPLIES 1,028

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

alexgaspari7
I Plan to Stick Around
Hey guys, just wondering who else got their reservation "moved" because of the discount on our account. If anybody else is in the same situation as mine... how exactly do we check our reservation status and what not? Because since it was moved to a different system we don't get to see in on the regular Rogers website.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

foujax
I Plan to Stick Around
@alexgaspari7 I'm one of those guys. Unfortunately, that "moved" reservation is not shown in the rogersdirect system. So you need to call to make sure or... simply trust them.

Call the number you'll see in rogersdirect.ca after you log-in (the one I see is in french) and tell them you have a corporate discount. You'll eventually get somewhere.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@babie_giirl

 

Was your reservation cancelled? I was number 4 for a 7+ 128GB matte black and had it cancelled. @CommunityHelps told they would ship direct to my home, but I haven't yet received a call from customer service.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
If my iPhone shipped yesterday what time would be expected to receive a call from the store today? Been tempted just to go to the store and see haha

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

foujax
I Plan to Stick Around

Ooouh! So my rogersdirect reservation (the backup plan) got "Escalated", then a few minutes later got changed to "In progesss" (real deal). Looks like since they cancelled my original "consumer" reservation they bumped up my backup plan. Sounds good to me!

 

My original reservation was a JB and my backup was a matte black, so they probably set me up for the matte black... But I seriously don't care.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

alexgaspari7
I Plan to Stick Around
Aww ok, so basically me, you and all the other affected by this same
Thing have no way of tracking the status?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
Best Buy Mobile
006-500 Rexdale Blvd
Toronto ON M9W 6K5
Canada

Has 128GB black and rose gold (not sure which size) in stock...
I just spoke to them

I'm looking for jet black no one received these.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Th1ef
I Plan to Stick Around
LOL WHAT A COMEDY ACT

CALL CENTER SAYS 3 MONTH WAIT TIME FOR JET BLACK LOL

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Th1ef

They are told to say that to the clients now. I don't know why but they have. My best bet is that hey think Apple will take longer seeing as it shows November on the Apple site..

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around
Just assuming, my status became shipped Last night at 11:44. that means it will be here today guaranteed?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Traviscrazy83
I Plan to Stick Around

@foujax wrote:

Ooouh! So my rogersdirect reservation (the backup plan) got "Escalated", then a few minutes later got changed to "In progesss" (real deal). Looks like since they cancelled my original "consumer" reservation they bumped up my backup plan. Sounds good to me!

 

My original reservation was a JB and my backup was a matte black, so they probably set me up for the matte black... But I seriously don't care.


I was one of the people who got their myRogers reservation cancelled due to a corporate discount. I went on Rogers Direct and ordered myself, then called to follow up. My order was also changed to 'escalated' today - but still 'In Progress (Pre-Fufillment)' - I guess that's better than nothing!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around
Just assuming, my status became shipped Last night at 11:44. that means it will be here today guaranteed?
iPhone 7+ 128GB black to Toronto area

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

tpaglia
I Plan to Stick Around
How did you get that?! I've been still at #26 on the business side since day one with nothing happening.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@Th1ef Feel your pain! I was at the Apple Sherway Gardens this morning and it looks amazing. Fingerprint/scuff nightmare, but nonetheless, gorgeous (always bring Purell when handling demo phones!).

 

I'm interested in supplychain management (I was in charge or buying 3rd party products for a "somewhat well-known" retailer in Canada) and this really gives us some insight into Apple's forecasting system, and it's flaws. Gauging demand is not an exact science, but I would expect better given they're worth something like $725 billion. I'm assuming their production is based on forecasted demand from previous years' sales; the iPhone 6 Plus and iPhone 6s Plus both had lower unit sales than the 4.7" versions (at least according to the data I was able to quickly pull). 

 

Also, they have 28 different iPhone 7 SKUs! (5 colours, 4.7" and 5.5", and 3 storage options - 2 in jet black). I guess they REALLY didn't forecast this properly. Really, they brought this on themselves.

 

They probably could have over produced, but the 6s generation was overstocked. They probably discounted the cost to their retail partners to sell through them, which would retailers overstocked on inventory that will be hard to move once the 7 generation became available for sale.

 

I know it's no comfort to you. My strategy for iPhone 7s and 8 is to become friends with a Rogers or Apple Store employee to secure one lol.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @thesixfile

Even if u do, they won't secure one for u Sadly lol. I tried that I am close friends with the Apple store manager at the Eatons center and a few Rogers reps as well.. They can lose their jobs for hiding a phone or securing one for someone else other then customers waiting to get one. It's on their contracts they sign when they get the job lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

MikePagz
I'm Here A Lot
My iPhone 7 128gb Black just reached in Progress (finalization) I'm in Toronto and a corporate customer. Does this mean shipping soon or tomorrow? Anyone know how long it takes from this stage to shipping? Does this mean there is a phone with my name on it already and it's just waiting to be sent?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @MikePagz

Yes there is a name with ur phone on it thus why it shows Finalized. Also it can take 1-3 business days to get it seeing as they need to package it at this stage and get it ready for UPS. Now it CAN ship out tonight but won't be there until Monday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

JustBeingMe
I Plan to Stick Around
What are the chances I'll pick up a phone today? My phone shipped yesterday.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

youngrichone
I Plan to Stick Around

I am 3rd in booking for a iphone7 plus 256gb .....still open status as of 10:22am pst , hope rogers got a few of these hahaha.... like the song says "the waiting is the hardest part"!! lol

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @JustBeingMe

You should give the store a call within an hour and see if they received it yet. UPS has until 7pm weekdays to deliver products.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

werwerggdfg
I've Been Here Awhile

Do you get an email when your status changes to 'In Progress' ?