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Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hey everyone!!

Once again its the time of the year that Apple announces their new iPhone line up. I am happy to announce That Apple this afternoon announced the Apple iPhone 7 / 7 Plus !. The device seem to have amazing specs! Including water resistant and most of all, new cameras and also including new chips and memory!



1). Once Rogers has announce when they will add the Apple iPhone 7/7 Plus to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; IPhone 7 / 7 Plus in any color and Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
 
*Edited Labels*
1,028 REPLIES 1,028

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dimundz88
I Plan to Stick Around

@Dsburfitt I am on the phone with retention for the 2nd time today as I just received ANOTHER email from Rogers stating the $40 reservation fee has been credited to my account. 

 

Associate has confirmed they see the credit back to my account as well. He is looking into things. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dimundz88
I Plan to Stick Around

@Meowmix 

 

Mine has also been cancelled. Lol. So crazy. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Chrisl
I Plan to Stick Around

The post about Apple messing up and all the jet blacks going to the US?

So that means that my reservation is cancelled?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Chrisl
I Plan to Stick Around

I understand that they may not have any stock for the first day...but I still want the phone, I don't understand why they just cancelled my reservation?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Gunn
I'm Here A Lot
Is there still any chance of status updates tonight, or is that it

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Obaid
I Plan to Stick Around

iPhone 7+ Matte Black 128GB shows 13th position and "open". But I got an email an hour ago saying the phone has shipped on September 13th. The system doesn't seem to be trustworthy, monitor your emails! I hope most people recieve their phones tomorrow.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Gunn

The statues can change anytime until 12am. I have gotten one from the S7 Edge at 1am in March but that was because my email was down. The original email was sent at 12:15am.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dimundz88
I Plan to Stick Around

@Chrisl @Meowmix

 

I read the last 30 pages (can I not jump to a specific page?) of this thread and have also searched on 9 to 5 mac that essentially Apple has diverted their Jet Black stock to go towards their device upgrade program? Therefore ours have been cancelled? @Meowmix I never did find your post where you speak of this but I only went back as far as 100. 

 

I have been on hold for 45 minutes with Rogers Retention re; this (for the 2nd time today) and unlike @Chrisl who is happy to wait and eventually get their jet black phone, I am not willing to wait and enjoy waking up early and pre-ordering to ensure I get it on day 1. First world problems, I know, but I like many others enjoy seeing their status go from open/inprogress/shipping etc. and have enjoyed this for the last 7 years or however long it has been, from waiting in line

 

Things happen, sure, but retail/customer service/etc. is becoming more challenging these days and in order to maintain your customer, you need to do the little things, as well as the the big things, and go above and behind when things aren't going right.

 

Rep tells me escalation email confirming my reservation is still in tact will be sent to me within 24 hours. 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dimundz88

I have said it about 3 times today lol. With so many posts, its bound u won't find it. Il see where they are.

Honestly i am tired of doing the waiting in line game for just a phone. Call me crazy but after 8 years of doing it, I got tired of it and I can wait a couple of days to get it. Now it's not the same for many but that's how I feel. Next year will be my last year of doing it.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

nauthier
I Plan to Stick Around

@Meowmix I completely agree. It is frustrating that they create this reservation if they cant keep up with a demand especially for the people whos numbers are 10 and up. I could understand if I was 25-50-100+ not getting one, but being #4 on the list, I find it absolutely retarded they can't get 4 of these to carriers.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Karthik_
I Plan to Stick Around

Good thing for Apple In-Store Reservation

2x iPhone 7+ 256 GB Jet Black (1 Apple ID)

2x iPhone 7 256 GB Jet Black (2nd Apple ID)

8:30 am 🙂 @Fairy

See you all tomorrow morning! 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @nauthier

Apple is known to so this with their launches.. I remember this happening with the Rose Gold Plus model and also the 6+ Plus last year. They do this for hype as well. Apple knows everyone goes crazy over their devices so they use that

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Dimundz88
I Plan to Stick Around

@Karthik_ Nice job! I like your style 😉 

 

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Obaid
I Plan to Stick Around

When do Rogers stores normally get delivery of pre-order/reserved devices? If my local store opens at 10 AM, are they likely to recieve it by that time?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @Obaid

It all depends on the UPS or Canada Post truck when it comes to each store.. No one has this answer other then the stores and even they don't have the correct answer.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bilal414
I'm Here A Lot

FInally!

Screenshot 2016-09-15 22.54.32.png

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bbrennan10101
I Plan to Stick Around
@bilal414 so jealous 😞 mine still says in progress! Did that JUST change, or did you just not check?

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @bilal414

Great news!!!!

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

celiali
I Plan to Stick Around
Are you on the business side ? Because I'm position 4 for the same phone but I'm still open

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Meowmix
I'm a Trusted Advisor
Hello @celiali

Yes the user is on a business account. Again read my reply to the use on th last page to understand the difference of the statues.

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

bahmed
I Plan to Stick Around

Looks like my 7+ black 128GB is also shipped. This is one is on business account. May be they just got shippment???

 

Screenshot 2016-09-15 23.09.30.png