Apple IPhone 7 / 7 Plus Reservation numbers / Questions

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courtney23
I Plan to Stick Around
Posts: 11

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@navster

 

No, I get where you are coming from but Rogers isn't the only phone company that doesn't have the phone in. Telus is backordered for at least 6 weeks and my friend is with another company and they told him he wouldn't receive it until Feb. I think it's absurd to wait this long and we may as well just wait for the release of the 7s but I have tried complaining to them and it got me nowhere.

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @navster

Believe me as someone that has been here for a long time, I can tell you this has been the case for many years and all the reservations and not just the iPhone.

The problem with this reservation is that Apple didn't allocate much stock for carriers and carriers are stuck waiting around. It took weeks after for even regular customers to get it, I was lucky to get a iPhone 7 Plus JB 256GB in store.

bqureshi
I Plan to Stick Around
Posts: 17

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@navster @Meowmix

I totally agree with you @navster.

 

Here is an update on my story if you've been following along, without having to repeat it all over again... I called back in November, asked for a supervisor or manager to escalate. We are on corporate and I put in pre-orders on the day they opended in spots 1-10 of X all for JB models, two were Pluses for the 256GB. To cut the story short, and after speaking to many folks and supervisors at Roger's, I finally made my last call to Roger's in early November, spoke with a supervisor, and then further escalated and was speaking to a diff tier, I believe they're called the "Business Management Office". I explained the full situation, in fact one of the previous folks I spoke to 3 weeks ago was sitting right next to him, and then he, after the dozens of people at Roger's claiming they don't have stock, finally decided to do his own research! He was finally able to confirm, that no devices, specifically JB models, we're being allocated to the Corporate reservation line. In fact, while speaking to him I dropped from my #3 position (which is I was in since day 0) to #1, he quickly checked and confirmed that not a single device has shipped on this reservation line. Not only that, while he was on that phone we was also able to validate that other reservation lines for the exact same models we're in fact moving and being shipped, and also confirmed stock availability at a store not far from my location. He said "Let me see what I can do for you"... The next day I had recieved an email that my JB iPhone 7 Plus was on it's way, and recieved it that same weekend by their express service hand delivered! Only to find out he sent me a 128 GB instead of the 256. He was efficient and actually emailed me that same weekend himself catching the mistake and said he will get it corrected. I had my 256 GB iPhone 7 Plus JB, and all the other JB models we were waiting for shipped and recieved by Monday and Tuesday of that week using their express service!!! 

 

In other words, to summarize, Roger's has stock. This fellow was the first to actually look into it, confirmed the issue and the oversight on Roger's part, and said he would escalate it to bring it to someone's attention so hopefully there is a quick resolution. I've had my JB iPhone 7 Plus 256 GB now for just over a month. Unforunately the other user who recieved the identical model at my work place got a defective unit. I placed a repair/replacement order for him and we got his in 2 business days!!! Brand new 256 GB iPhone 7 plus JB unit b/c it was within the buyer's remorse/DOA period. 

 

So for those of you on corporate still waiting for a JB unit, like I said before, call Roger's and escalate, otherwise you will continue to be ignored. It especially helps if you are the corporate contact for your account because you have more lean with how and where you take your business.

 

I hope that helps and I hope you all get your devices before Christmas.

 

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @bqureshi

Again as i said the system is flawed for business and corporate customers..I noticed this for years. Problem is they put aside a few more for the regular customers but make the business and corporate customers wait for some reason. Due to security on the account? Due to other things? I don't really know. Sadly it's never been answered properly to us.

Alkutraz
I Plan to Stick Around
Posts: 14

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

My guess due to money.

 

They would make the most profit making the business/corporate accounts wait (since they have to pay anyways) and give their new stock to new customers/returning customers.

 

No way they will be giving up their new stock now that Christmas is around the corner. They would prefer to give the phones to people coming into their stores. Sure, Apple has said that they have few stock of iPhone 7 Plus. But Rogers will not care if their phone will make it to the corporate accounts fast as they get their money anyways.

 

In the end Rogers is a company that only cares about money. And they will abuse it the more they can.

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @Alkutraz

No one knows what the real reason is. At this point honestly it seems weird but i want to know what's going on my self. Asked this many years.
Ava_Dahl
I've Been Here Awhile
Posts: 2

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

** I apologise in advance for not quite following the plot to this non-riveting iPhone 7 drama... **

 

My company ordered my phone a month ago (a Rose Gold 7 Plus 128)... and while I don't know where I am "in line" the status still says "ordered" according to my tech person... that's all they know. Apparently I can't even choose an older in-stock model now that my 7 Plus has been ordered so this whole little scenario is total poop.

 

I ordered the new phone because my current 6 Plus is limping and gasping (and you know when iPhones go, they go hard!)... If I am reading this thread correctly, there are corporate customers who ordered a 7 Plus back in Sept and STILL don't have their phones?! And we can't even find out when the heavens will open and drop new 7 Pluses down?!

 

 

 

 

 

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @Ava_Dahl

That is correct. There are many with corporate and business reservations still waiting since September / October. Unfortunately there is no way of finding out when they will actually just give them the devices.
courtney23
I Plan to Stick Around
Posts: 11

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Well you guys, to keep you updated, I have moved to 297 on the list. I am probably going to call this weekend to remove the corporate code and pick my phone up in stores (the matte black 7 plus 128gb) it's been available since before Christmas, my local apple has lots of stock (isn't that swell, ugh).

 

I will let you know how it goes.

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @courtney23


Yes please keep us posted! Hopefully it works out for u!