Apple IPhone 7 / 7 Plus Reservation numbers / Questions

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charlo1108
I Plan to Stick Around
Posts: 278

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

So after being #2 since the first day for JB 7+ 128gb and not budging till Wed when it went IN PROCESS, it still hasn't been shipped out to my store and I'm leaving for a week out of town.. What a joke Rogers is.. Worse customer service ever
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @charlo1108

As you know, it does state it can take 1-3 business days to Ship out... So it could well ship out tonight for tomorrow or Monday for Tuesday.
pjaworow
I've Been Here Awhile
Posts: 3

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I'm on the consumer list 

thewreford
I Plan to Stick Around
Posts: 17

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Rogers communication is poor, very poor.

 

That being said I received yet another email yesterday from Rogers confirming my 2 iPhone 7+ 128 GB JB reservations numbers.  I started at 169 and 179, I think.  I am down to 63 and 65.  As no one has received an iPhone 7+ 128 GB JB, that tells me that 100 people before me have become frustrated and cancelled.  That is really sad.

 

I don't want an email from Rogers confirming my reservation number. I can find my reservation number in MyRogers account.  They should be sending an email saying that they apologise for making everyone wake up at 6am to reserve a phone that they never had in stock. The second thing the email should say is something along long the lines of a ball park estimation as to when I might receive the phone.  Ball park as in 1 month, 2 months, 6 months, etc.  Even a confession that they have no clue as to when the phones might ship.  Perhaps an email explaining company politics as to why the corporate big wigs deserve them and the customers, who buy there expensive wireless plans, the ones that pay for the corporate big wigs salary, got theirs first.

 

I understand that Apple would prioritize their stores over others first.  That is common sense, perhaps even a common business practice.  I don't think that the rich Rogers executives deserve their pay if they can't properly negotiate an agreement with Apple as to the number of iPhones that they will receive and a likely shipping date. Any other common employee at any other common work place would get fired for such incompetence.

 

This online reservation system needs to be seriously revamped.  Salesmanship 101... sell what you have, not something you don't.  Rogers should wait until they have the iPhones in stock, then begin the online reservation system.  That way people would not be so frustrated and left in the dark.

 

But seriously here in Canada what are you going to do?  Get mad and leave Rogers and go to Bell or Telus or... wait those are our only options.

 

Although anyone with a high school education knows that the Canadian Wireless companies.. the big three, Rogers, Bell, Telus, are in cahoots with each other.  To deny it, seriously shows me the lack of common sense you may possess.  Canadians have the highest wireless bills.  Plans from the three companies are almost identical.  If the CRTC, which is made up of ex Rogers, ex Bell, and ex Telus executives, were to actual do the mandate of the CRTC we wouldn't be getting shafted by these companies.  Always remember, rich people stay rich by living off of the back of the poor.  If you are wondering if you are part of the poor or part of the rich... let me assure you.  You are part of the poor.  The rich are not reading this as they are playing with their Jet Black iPhone 7 plus'.

jeffyjoe
I Plan to Stick Around
Posts: 56

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@thewreford

 

couldnt have said it better myself.... definately deserves a thumbs up

stanislavspon
I Plan to Stick Around
Posts: 11

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Just received an email from Rogers ....

 

 

Hi STANISLAV *****,
Your device has been shipped! You will soon have a new Apple iPhone 7 Plus 256GB Jet Black for the wireless number 416******, using the order ID DR-******. Here’s a reminder of things you’ll need to keep in mind about your reservation.
Lonnie1313
I Plan to Stick Around
Posts: 39

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I'm Not happy. My friend on telus reserved his 7+ 128 Black last week and he already got it today. I'm calling telus in the morning to see if they can get me one and cancelling Rogers. Ridiculous. Rogers is telling me that maybe end of oct I'll get mine. Not happy at all right now.

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @Lonnie1313

Again i cant say much about stock with Rogers but one assuming could be that either Rogers isnt putting all the devices towards the reservation system and only at stores or Apple has it out for Rogers and giving them low amounts meanwhile other carriers are getting them faster.

It all deoebds but i do agree that the reservation system is failing at its highest point right now.
Qubit
I Plan to Stick Around
Posts: 48

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hi,

 

I'm still 777 for the Matte black iPhone 7+. I've been waiting since Sept 19th! (started at 1100). It is moving really slow! am I the last on the list? AmI advancing just out of cancellations? 😛

asylver7
I'm Here A Lot
Posts: 6

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Just to update people, I got my 7+ 256 black last week and it is awesome.  I moved up from a 5S 64.  I love the haptic feedback on the home button and how it interacts with everything else.  I don't really notice much difference in camera, but I am not really too into that.  I thought the size of the 7+ was going to hinder me but i can tell you its only good in all ways.  I keep it in my front pocket with my wallet and I don't notice it any more then i did the 5S.  I did think that the speakers would be better and louder but they are alright.  when talking with my phone to my ear it seems like everyone else can hear the person I am talking to.... I have to turn the volume right down.  Overall this phone is 9/10.  Battery life doesn't blow me away as it only lasts 1.5 days under minimal/moderate usage.