Is anyone able to explain how the position number works? I am also curious about how the Apple Store is able to obtain more product than the carriers? If Rogers knows that there would be no product available for at least 3-4 weeks after release, then why even both opneing pre-orders so early.
I am a corporate customer and have been very disappointed in Rogers customer service. I have sent 6 emails to the business/corporate email line (which is supposed to have a 48 hour turn around time) and have still not received a response. This is in addition to being put on hold for 3 hours last weekend (with CSR being completely useless).
I completely understand the lack of supply to Rogers, however, they make the process extremely difficult for corporate customers to upgrade. Effectively, they monopolize the market and prohibit corporate customers from even having the option of getting the phone elsewhere. My current phone is not fully functioning and I am in desperate need of a working phone as I rely on it (and was hoping to upgrade to new contract). I was able to get the phone I want ( 7+ black 256gb) from the apple store at full price and was hoping for Rogers to credit me the subsidy difference with proof of purchase. Rogers does not seem to be willing to do this but I am at a bit of a loss to understand why (espescially as the phone purchase show up on your next bill anyway). This would be the most efficient process... I get a new phone, and rogers gets another 2 years of my business. However, the continual lack of providing any flexibility or even relevant information is really pushing me away from Rogers.
@jsbca there is more going on behind the scenes than just a simple "give me a subsidy credit" - we will never really know the full details of what Apple and Rogers agreement is.
No doubt, depending on where the phone goes to start, it influences things internally at Rogers and Apple.
Order from a Rogers store, they get something from Apple - likely different than if you go to an Apple store and just buy the phone.
Corporate plans are pretty decent.
We are stuck waiting.
I agree. I can bet Apple didn't give much inventory to Rogers in its entirety. Think about where you started when you placed your order. The 7+ at 32GB for example. I've been 30 (now 28 as 2 people dropped). That means, nationwide, Rogers didn't allot more than 30 7+32gb for corporate customers? Geez, how many did they get? I'd love to see those numbers.
I've been number 4 for 32GB 7+ matte black from the day one (on corporate side) and didn't move even one spot.
This means that Rogers didn't get single 7+.