Apple IPhone 7 / 7 Plus Reservation numbers / Questions

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I Plan to Stick Around
Posts: 37

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@orangefreddie good for you!
I am still waiting on my reservation spot to show as Escalated!!... Incredible. I just chatted with another business specialist and gave him my last interaction ID. He told me there was no note whatsoever that my order had to be escalated, only a note that it was a new order placed.... Unbelievable. And I was told over the phone by the specialist last week that my order was escalated and I would get an email within 24 hours... Anyway, the new business rep told me he sent another escalation email requesting my phone number and business email... Really disappointed in the business customer service right now, I never had trouble with them.

I Plan to Stick Around
Posts: 289

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions


@xfallen wrote:

@orangefreddie good for you!
I am still waiting on my reservation spot to show as Escalated!!... Incredible. I just chatted with another business specialist and gave him my last interaction ID. He told me there was no note whatsoever that my order had to be escalated, only a note that it was a new order placed.... Unbelievable. And I was told over the phone by the specialist last week that my order was escalated and I would get an email within 24 hours... Anyway, the new business rep told me he sent another escalation email requesting my phone number and business email... Really disappointed in the business customer service right now, I never had trouble with them.


Tell them to pull the tape recording and honor their promise!!! See if they will throw out a bill credit to you for the inconveinence 😄

I've Been Here Awhile
Posts: 3

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Awesome @orangefreddie I hope my line starts moving soon, started at 54 for a 7+ Rose Gold 128 and I'm now at 50 still in "In progress(Pre Fulfillment)".

I Plan to Stick Around
Posts: 289

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

I wasn't expecting a status change... So I was shocked as beans to see it... LOL.

 

I was at the Apple store about 2 hours ago... I was holding a 7 Plus in Matte Black... that color is gorgeous. I can't wait. The new home button is definitely interesting, as I've never used a force touch device before... But a good improvement, no more "less responsive" home button over time!

I Plan to Stick Around
Posts: 37

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

@orangefreddie Just wondering, how long did it take you approximately from your status to go from "ESCALATED" to the new Finalized status?

I called again earlier to make sure the escalation was done and the rep confirmed me that they sent off the email again, as well as that the escalation would be processed right away since they have to honor all customer reservations that were cancelled back in their regular spot. Hopefully I will see some change by tomorrow!! She told me to call back tomorrow and request to speak to a manager if it's not done lol
I'm a Reliable Contributor
Posts: 247

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

STILL #2 for a silver 32gig +.

I started #2 at 6 AM September 9, and I am still at #2.

I thought it would move to in progress but I guess I was wrong. We will see you tomorrow. Still trying to figure out the hard part...is it making a 32 gig....silver....or an iPhone plus? Not sure which one of those is causing the delay

I guess you are all stuck with me for another day
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I Plan to Stick Around
Posts: 289

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

 


@xfallen wrote:
@orangefreddie Just wondering, how long did it take you approximately from your status to go from "ESCALATED" to the new Finalized status?

I called again earlier to make sure the escalation was done and the rep confirmed me that they sent off the email again, as well as that the escalation would be processed right away since they have to honor all customer reservations that were cancelled back in their regular spot. Hopefully I will see some change by tomorrow!! She told me to call back tomorrow and request to speak to a manager if it's not done lol

I was Escalated/Priority "In Progress (Pre Fulfillment)" since 9/14... So Wednesday evening. No changes over the weekend of course, so those days don't count.. So 3 business days.

 

Today it changed to "In Progress (Finalization)"... I am hopping that tomorrow it changes to some sort of "Shipped" status... Not sure what the next status on the business side will be. Hope it helps.

I Plan to Stick Around
Posts: 33

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

NOOOOOOO!!!!

I just missed the next shipment that came 😞 I went down from 26 to 5 on Rogers Direct for the 7+ 128GB Black.

I'm hoping they get more in this week.

I Plan to Stick Around
Posts: 289

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Here are all the details of the status changes...

 

Screen Shot 2016-09-19 at 6.10.25 PM.png

I'm a Trusted Advisor
Posts: 32,015

Re: Apple IPhone 7 / 7 Plus Reservation numbers / Questions

Hello @tpaglia

I hope so!