Sorry about any confusion the email may have caused. I can confirm that your reservations have not been cancelled so you will not need to reserve again.
We'd be happy to take a closer look at your account. I'll have someone from @CommunityHelps reach out to you.
Well I am certainly not a happy camper now... If Rogers doesn't fix this I will definitely do my upgrade via a new carrier as my plan is up for renewal anyways now... I do not like this at all!
I keep trying to quote @RogersRoland's post from last night, but it doesn't seem to be posting
Hmm, I was previously #18, so first 20 weren't changed, must have been first 10-15? Or even just 3 cancellations/ email problems. Regardless, im super excited as we get further through the week!
I was #4 for a 7 Plus Black 128GB and received 2 different emails saying my reservation was cancelled. I checked and my reservation has disappeared. I hope you are right that I shouldn't be worried!
There it is...one of the 'cancellations' that moved us up...
Does it still show anything on your account page?
According to the message that @Meowmix just reposted and what we all discussed last night, you shouldn't have anything to worry about. By the sounds of it, Rogers still has the original orders in their systems because they seem to be able to know that everything is 'ok'