Reply from the Rogers rep - Hopefully this all works out!
"I do understand how concerned you are with this email your received. There is nothing to worry about. As you receive a discount from your work or school, we’ve moved your order from one reservation system to the other. Good news- you will not lose your place in line and we will now be shipping your device directly to your address. One of our representatives will be in touch to ensure your reservation is in place and answer any questions."
Sure hope things start moving on the consumer side. My position dropped by one this morning for the 128gb 7+ jet black, guessing someone cancelled.
Hopefully the case I ordered from apple (midnight blue leather case) gets here before I scratch the phone all up. Might have to run around the day I get the phone to find something temporary.
Alright, however I just checked and my position dropped from #18 to #14. Still OPEN.
I got the cancellation e-mail as well, however, I checked on MyRogers and my reservation is still there. It has dropped from #243 to #208 now (reserved the 128GB iPhone 7 Plus in Black). I guess people are being changed from OPEN to IN PROGRESS? (Mine is still OPEN)
Sorry about any confusion the email may have caused. I can confirm that your reservations have not been cancelled so you will not need to reserve again.
We'd be happy to take a closer look at your account. I'll have someone from @CommunityHelps reach out to you.