I am a new Rogers customer. Went to the local store and selected the LG G5. Since I have a weak signal back home, I specifically asked about the wifi calling option. I was told I would be able to use this option if the signal is too weak as it switches automatically. I signed up online to wifi calling only to find out that this option is not available for the G5... It would be nice if Rogers informed us on their web site of the limited availablility of this option, based on cell phone type and brand... Is there any plan to have this function working on the G5 in the near future? Is there a list somewhere on the web site showing which cell phones are working with wifi calling?
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Thank you for your post and welcome to the Rogers Community Forums.
The Wi-Fi calling feature is only available for certain devices at this time. We have been working on getting it rolled out to other devices since the release of this option. Stayed tuned to our OS Upgrade Schedule page for updates.
i use Rogers One Number from the google play store
they've made some changes to it over time, but it does great over wifi. just don't use the text portion if you're outside of canada, it does not recognize travel packs, you will be billed roaming rates for doing this.
however it does let you call back to canada via wifi w/o charges from rogers. that being said, check who you're connecting to. hotel, cruise ship, etc. they may bill for this. also be sure to talk to them about making VOIP or skype type calls on their wifi. some block it.
Welcome to our Community Forums! Thanks for reaching out 🙂 I know just how important feature updates are to Android users especially. You guys are always looking to be on the bleeding edge.
I would recommend keeping an eye to our OS Upgrade Schedule. This page will be updated when new features are about to be added to a phones software.
I bought the LG G5 back at the end of last year, and i choose it because it had the Wifi Calling Feature with Rogers (I live in and area with very erratic cellular service). I went through the process of setting that Feature up Including calls to Rogers. Though now the feature only seems to work Right after i reboot the phone while in Wifi range. If i leave Wifi and return, the wifi calling Feature will not activate. I will have to reboot the phone again. Has anyone else noticed a problem like this. Or, are there people who have the LG G5 and this features works perfectly. If so then i should be able to correct this issue, somehow.
Rogers Does offer WIFI Calling Feature for the LG G5.
Visit this page: http://www.rogers.com/web/support/wireless/wi-fi-calling/9106
I haven't found it to work Flawlessly yet. But it does work well. Sometimes.
Welcome to the Rogers Community Forums!
Thank you for joining and posting your query in the Community. I'm assuming your LG G5 is a Rogers' device, what's the default setting on your device? Wi-Fi Preferred or Cellular Network Preferred?
I believe if Cellular Network Preferred is selected, your phone will not switch to Wi-Fi calling when both options are available.
@Community - Please chime in with your thoughts/expertise on Wi-Fi calling.
I am having the same problem with my LG G5. I can use wifi calling if I take the sim out, put it in my iphone and switch it back to the LG G5. It works for one call and the the wifi calling greys out, frustrating. It cannot be the phone, it has to do something with the network. Hope a solution is found soon.
@hukerikar is your phone unlocked, or was it purchased directly from Rogers (online or in store)
also the iPhone same question. Technically WiFi calling is only supposed to work on phones sold from Rogers, also Rogers need's the phones IMEI Number on the account for WiFi calling to work.
Same thing happens to me on my LG G5. Wifi calling enabled only works for 1-2 days max, then it konks out. I'm in Victoria BC and on the eastern edge of the city we often accidentally roam onto US-based towers (San Juan Island might be the closest ones I think) so I'm betting that contributes to it. But enabling then disabling Airplane Mode works every time - better than rebooting for sure.
In most cases when Wi-Fi Calling is preferred and you have access to both the mobile network and Wi-Fi Calling, the device should automatically default to use Wi-Fi Calling provided the Wi-Fi connection is strong.
If a Rogers' device is not defaulting to Wi-Fi Calling, please send us a private message at @CommunityHelps and we will submit a ticket for you so that the issue can be diagnosed. Our private messaging system is explained in this blog.
I've been going nuts for the last few months trying to figure out what I'm doing wrong with my G5 and the wifi calling turning off all the time. Sometimes it lasts a day, other times it only stays connected for an hour or two. This is getting very frustrating. Please, can we get a solution to this problem. I live and work in areas with limited signal strenghth, so if this can't get resolved, I will have no choice but to switch providers. I want to stay with Rogers, but my phone is becoming unusable.
Good evening @liquidgerg,
Welcome to the Forums & Thanks for your post!
I can only imagine the frustration caused by the Wi-Fi Calling issues you're experiencing.
In order to assist you further, I'd need to know more information:
Also, we'd like you to elaborate on the troubleshooting measures you tried so far.
I'm hoping we can help you resolve this!
Get back to us when you can.
Thank you for getting back to us with more details on the issue. Occasionally some technical issues can be persistent and annoying, we will definitely do our best finding a solution.
At the locations, you are trying to use the Wi-Fi Calling feature how is the Wi-Fi connection? Like are you able to browse, stream etc without any issues? In order for Wi-Fi Calling to get triggered the Wi-Fi connection needs to be strong. In your previous post, you've mentioned that Wi-Fi Calling stays on for an hour to a day, this indicates WiFi connection is not stable. When the Wi-Fi Calling turns off, can you check the strength and the speed of your Wi-Fi connection and update us?
Thank you for your patience.