05-27-2015 06:54 PM - last edited on 05-27-2015 06:58 PM by RogersMaude
i requested from rogers to unlock my samsung s3 phone, but the unlock code they have given didn't work. after i tried for several times, i called them again and said to me that i need to call them again tomorrow because they can't access my profile. So, i called again the next day and said to me that i need to wait for an email from them for instructions (which they said it wont take long to come), but the whole day is done but no email came. Again, the next day i called and now they told me to just keep trying it until it works... So it's been 3 days already trying to unlock my phone but the code just simply wont work. anyone please help.
Solved! Solved! Go to Solution.
06-02-2015 08:03 PM
05-27-2015 07:15 PM
05-27-2015 07:25 PM
i tried the live chat but they can't help they will just simply say call rogers
05-27-2015 07:30 PM - edited 05-28-2015 04:06 PM
Good evening @readyyoung,
Thank you for your post and Welcome to the Forums!
We have reviewed your post and definitely want to take a closer look at this situation.
We might have the ability to help you. However since the unlocking of a device requires access to your account we would have to get in touch with you directly.
I'll have our @CommunityHelps team reach out to you, so we can assist with this.
Look out for the Private Message in your inbox !
05-27-2015 07:31 PM - edited 05-27-2015 07:33 PM
Hopefully the Rogers Media team & @CommunityHelps can help you out more!
@RogersMaude Thank you for replying back & offering help!
05-27-2015 07:34 PM
06-02-2015 08:03 PM
06-02-2015 08:22 PM
08-27-2015 05:03 PM
08-27-2015 05:39 PM
10-14-2015 08:54 PM - last edited on 10-14-2015 09:05 PM by RogersHassam
Hi,few days ago i buy a unlocked iPhone 5s from a guy,he said that he unlocked iPhone with rodgers.
Yesterday i reset iPhone to factory settings and its get locked again. I would like to know why this hapend.
10-14-2015 08:57 PM - last edited on 10-14-2015 09:05 PM by RogersHassam
He may not have had it unlocked through us directly. When Rogers unlocks a device, and the factory reset is done, it stays that way. If he had it unlocked through a third party, then the factory reset may have cleared whatever they had done to it and re-locked the phone. You should contact the person if you can and ask them if they had it unlocked by contacting customer service and doing so. If he didn't, the two of you might have to work something out because someone will have to pay an unlocking fee.
06-17-2018 09:06 AM - last edited on 06-17-2018 09:36 AM by RogersCilio
Samsung Galaxy S3 and LG G4 unlock code not working
I have a Samsung S3 and a LG G4 and I've been trying for days to get my phones unlock, but both code given by Rogers are just not working. They is a max of 10 attempt on the LG and I am at the 7th attempt. I don't want to brick the phone.
The CS are just throwing the monkey to each other. I pretty fed up with the service...
06-18-2018 09:06 AM
Welcome to our Community!
An unlock issue such as this isn't something our other users will be able to help you with. I apologize for the trouble you've been having in trying to get this unlocked.
Please PM us @CommunityHelps so we can look into this for you. If you're not familiar with our PMing process, you can find instructions here.
08-11-2018 08:48 PM - last edited on 08-11-2018 09:00 PM by RogersTony
Hi I have a cellphone Samsung S7, I'm having the same problem and I tried 3 different codes they gave me and still won't work and also reset the code and tried again nope doesn't work I've been on this mission for almost 3 weeks
08-11-2018 11:50 PM - edited 08-11-2018 11:52 PM
Welcome to the Rogers Community forums :).
I know having the ability to use your device on different networks can be convenient.
After trying so many codes you are still not having any luck, not to worry, we may be able to assist.
The unlocking of a device requires access to your account and we would need for you to contact us via sending us a Private message @CommunityHelps.
For more information on our Private Message system, take a look at this page.
Looking forward to hearing from you.
11-05-2018 08:55 PM
I talked to Telus and they told me to get the code from Rogers and bring it to them to unlock. I did that and they inserted one of their sim cards and unlocked it for me. No charge. Telus does that for everybody as it is no big deal.
11-11-2018 10:12 PM
Rogers also does that free now...this post originated three years ago.
02-23-2019 02:55 PM - last edited on 02-23-2019 03:06 PM by RogersTony
Samsung S3 will not unlock with code
Looking for some help please.
I am trying to unlock a Samsung S3 and the unlock code is not working.
I recently closed my Rogers account that was open for over 20 years, now I cannot call support
because I no longer have a account.
Can anyone assist ?
02-23-2019 11:35 PM - edited 02-23-2019 11:38 PM
Good evening @Vanv,
Welcome to the Community.
Sorry to hear you're no longer with the company. I know how convenient it is to have an unlocked phone. I see you've reached out to us via PM. Hopefully the resolution we provided has resolved the issue for you🙂.
04-03-2020 04:45 PM - last edited on 04-03-2020 07:28 PM by RogersMoin
PLEASE HELP! I've tried everything to unlock my Rogers phone...nothing works.
Hello I have a Samsung Galaxy Note 5 that I want unlocked. I contacted Rogers several times including technical support. They provided me with the unlock code and even the Samsung manufacturers master key code and both did not unlock the phone. I contacted Samsung and they gave me the same unlock codes Rogers did. They suggested I go to a walk in and have it unlocked for a fee.
I had changed providers and used a non Rogers Sim card as instructed but no success. I restarted the phone with the new Sim Card and also did a factory reset. No luck. Message still says invalid network code. It's very frustrating. I've tried everything. Rogers tech support said they've done all they can, the phone can't be unlocked. There was no other help they could offer. They told me to contact Samsung....no help as well.
Any help would be much appreciated!