05-27-2015
06:54 PM
- last edited on
05-27-2015
06:58 PM
by
RogersMaude
i requested from rogers to unlock my samsung s3 phone, but the unlock code they have given didn't work. after i tried for several times, i called them again and said to me that i need to call them again tomorrow because they can't access my profile. So, i called again the next day and said to me that i need to wait for an email from them for instructions (which they said it wont take long to come), but the whole day is done but no email came. Again, the next day i called and now they told me to just keep trying it until it works... So it's been 3 days already trying to unlock my phone but the code just simply wont work. anyone please help.
***Edited Labels***
Solved! Solved! Go to Solution.
06-02-2015 08:03 PM
05-27-2015 07:15 PM
05-27-2015 07:25 PM
i tried the live chat but they can't help they will just simply say call rogers
05-27-2015 07:30 PM - edited 05-28-2015 04:06 PM
Good evening @readyyoung,
Thank you for your post and Welcome to the Forums!
We have reviewed your post and definitely want to take a closer look at this situation.
We might have the ability to help you. However since the unlocking of a device requires access to your account we would have to get in touch with you directly.
I'll have our @CommunityHelps team reach out to you, so we can assist with this.
Look out for the Private Message in your inbox !
RogersMaude
05-27-2015 07:31 PM - edited 05-27-2015 07:33 PM
Hello @readyyoung
Hopefully the Rogers Media team & @CommunityHelps can help you out more!
@RogersMaude Thank you for replying back & offering help!
05-27-2015 07:34 PM
06-02-2015 08:03 PM
06-02-2015 08:22 PM
08-27-2015 05:03 PM
08-27-2015 05:39 PM