sms problems with samsung s5

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I Plan to Stick Around
Posts: 16

sms problems with samsung s5

I have had this problem for awhile doesnt happen all the time and only with some numbers i have had rogers reset the network twice one time after a new sim card what else could be wrong HELP

 

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Moderator
Moderator
Posts: 319

Re: sms problems with samsung s5

Hi @soccermom 

 

Could you go into a little more detail exactly what issue you're having? Can you not send or receive messages?

I Plan to Stick Around
Posts: 16

Re: sms problems with samsung s5

sorry cant receive

I'm a Trusted Advisor
Posts: 32,015

Re: sms problems with samsung s5

Hello soccermom

Did you have a iPhone before you got ur S5?. Have you used iMessage on any of the contacts you are having issues with on let's say a iPad or iPhone or iPod?.

Also have you tried removing the contacts and adding them back again to see?
I Plan to Stick Around
Posts: 16

Re: sms problems with samsung s5

Haven't used Imessage with them at all haven't had an iPhone in for ever
I'm a Trusted Advisor
Posts: 32,015

Re: sms problems with samsung s5

Hello soccermom


Hmm seems to be a issue on Rogers side. Have you asked the person that is texting u to remove ur number and add it back again to see if it works then?.

Do you use any app that uses ur number or Rogers One as well?
I Plan to Stick Around
Posts: 16

Re: sms problems with samsung s5

Hmm I wonder if that would work
No just the stock email
Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: sms problems with samsung s5

Hello @soccermom 

 

We've reached out to you via PM. Need to get some more details so we can identify whats the exact cause for this issue.

I Plan to Stick Around
Posts: 16

Re: sms problems with samsung s5

I don't have a pm
Retired Moderator RogersAsif
Retired Moderator
Posts: 700

Re: sms problems with samsung s5

@soccermom just sent it a few minutes ago. Please check your inbox again Smiley Happy Let me if you still havent got it