returning broken tablet to Assurion under buyer protection plan

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lovecats
I'm Here A Lot
Posts: 7

returning broken tablet to Assurion under buyer protection plan

My 10-inch Galaxy Tab S somehow took a blow to to the corner of the screen, and the screen cracked. Okay, I have the device protection plan, I called in and got the replacement - for 260 bucks, but that is better than buying a new one. The replacement came in like 3 days with a little return envelope to return the damaged device to them. Only problem is the envelope is rather obviously for a 7-inch tablet. I have talked to Assurion and they said they would correct the error but it has been a week and a half now. I am not going to pay the extra 400 bucks for failure to return the device. If necessary I will take a hacksaw to the damaged tablet and fit both halves into the tiny envelope.

Any thoughts?

 

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lovecats
I'm Here A Lot
Posts: 7

Re: returning broken tablet to Assurion under buyer protection plan

I finally got the correct envelope, and they have the broken tablet. No billing issues so far. ::knock wood::

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: returning broken tablet to Assurion under buyer protection plan

Hello @lovecats

Contact Assurion again and have them leave a note on ur account which said that it will take a week to get the envelope and send it back. Get a Interaction ID number or the reps name and number if u can.

This happened to me 2 years ago and took them 3.5 weeks to get my device back to them. Didn't say much or get charged.
lovecats
I'm Here A Lot
Posts: 7

Re: returning broken tablet to Assurion under buyer protection plan

I finally got the correct envelope, and they have the broken tablet. No billing issues so far. ::knock wood::

View solution in original post

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: returning broken tablet to Assurion under buyer protection plan

Hello @lovecats

That's great to hear!!:)