mms over wifi

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

Re: mms over wifi

No MMS while WiFi active

 

The Device:

Google Pixel 128GB 

 

The Network:

Rogers LTE

 

The Issue:

Not sending MMS while WiFi is turned on. Delayed receiving MMS.

 

So after having a miserable experience with Rogers and copious amounts of research later this is a mixture of Rogers network errors and Android issues.

Why it is Rogers' Fault:

Rogers uses 2 APN's like AT&T, one for MMS and one for everything else, this confuses the Android Messenger App.

Why it is Android's Fault:

Who designs an app incapable of determining the best network to use.

 

After 7 calls to Rogers and confirming the APN each time, Rogers is taking no responsibility and telling me that they (Rogers TSR's) have always had to turn off their WiFi to send MMS messages. When I asked which carrier they all used, it came as no surprise that they all use Rogers.

Coming from the Telus network this came as a shock to me! As I have never had any issue before. The messaging app would always default to the carrier APN over the WiFi Network. Even with Bell I had no issues sending MMS while connected to WiFi.

One TSR even went as far to say that it is an Android problem, as the iPhone he tested was fine.

 

After getting absolutely nowhere with rogers I contacted Google. Google informed me that I should be having no issues leaving my WiFi turned on while sending an MMS and that the messenger app will always  default to MMS APN anyway.

 

All I wanted was a Premium Device with a Premium Provider. I tell you what, the device has come at a Premium that is for sure! Rogers fix your stuff! Why do you need 2 APN's? Why is that necessary!?

Moderator
Moderator
Posts: 1,832

Re: mms over wifi

Good day @-Spec-,

 

Welcome and thank you for your contribution to the Rogers Community!

 

I completely understand how having to deactivate your Wi-Fi connection, in order to receive picture and video messages, cause some inconveniences.

We appreciate you took the time to bring this up to our attention and want to look into this matter further.

 

Could you let us know what is entered in your device's Access Point Name?

 

It would be ideal if you could confirm whether it matches the following :

 

APN: ltemobile.apn
Username: Not required
Password: Not required

Server: 172.25.0.107
MMSC: http://mms.gprs.rogers.com
MMS Proxy: 10.128.1.69
MMS Port: 80
MCC: 302
MNC: 72 (If that doesn't work try 720, it's already filled in, leave it at what it is)
APN Type: Internet + MMS

 

As you can see, this APN is for data transmissions and MMS.

Therefore, you should not have to input two independant APNs.

 

Looking forward to your reply!

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: mms over wifi

These are the settings I have on my Pixel.  I have never changed my settings previously.  I still have to disable wifi in order to send/receive MMS.

 

I also have voice-to-text and I get the MMS notification a minute after voicemails are left, and an SMS 2hrs after that.

 

I wonder if there's a connection between these two issues...?

 

I've been waiting for a month to get a response on these issues. Not holding my breath.

Moderator
Moderator
Posts: 511

Re: mms over wifi

Hello @yoganerd,

 

Welcome to the Rogers Community Forums! =)

 

Having to disable the Wi-Fi connections everytime you want to send an MMS is a major inconvenience and we'd like to take a closer look at this to see what could be causing this issue.

 

Please send us a private message @CommunityHelps the next time you're online and we can investigate this matter further.

 

For more information on our private messaging system check out our blog.

 

Regards,

 

RogersTony

I've Been Around
Posts: 1

Re: mms over wifi

Have struggled with the same problem with my previous android and now my pixel. Tried the Rogers help route, they did this and that on their end and nothing ever worked. When I got my pixel everything was working fine but eventually the mms issue came up again (not sending when wifi was connected and not receiving some mms messages). I was able to solve this by setting the data saver option to allow unrestricted access to messenger.  If Data Saver is turned on, on your device the same may work for you. 

Settings -> Network & Internet -> Data Usage -> Data Saver -> Unrestricted Data Access. Locate 'Messages' app and slide it to allow. 

MMS then sends/receives without any issues. 

I've Been Around
Posts: 1

Re: mms over wifi

worked for me! Required restart after changing the setting.
I'm Here A Lot
Posts: 7

Re: mms over wifi

Thanks for posting.  But unfortunately, didn't work for me. I even tried turning Data Saver off completely. Still I get he message, "Currently unable to send your message. It will be sent when the service becomes available".

Moderator
Moderator
Posts: 1,363

Re: mms over wifi

 

Hello, @racecoach

 

The MMS not working on a WiFi connection can certainly be inconvenient, we can surely try replicating the issue and find the solution. Would you please clarify the following?

 

  • The make and model of the phone
  • Is it a Rogers' device?
  • Which messaging app are you using?
  • Have you tried different messaging apps?
  • Can you confirm the port 80 is not blocked on your router?
  • Is WiFi calling enabled on your phone?

Looking forward to your response. 

 

Cheers,

RogersMoin

I'm Here A Lot
Posts: 7

Re: mms over wifi

  • The make and model of the phone: Samsung S7
  • Is it a Rogers' device?: Unlocked, originally from Telus
  • Which messaging app are you using? MMS that comes with the phone
  • Have you tried different messaging apps? Yes. Whatsapp works, but that requires other parties to use the same app.
  • Can you confirm the port 80 is not blocked on your router? Not blocked.
  • Is WiFi calling enabled on your phone? No. I've tried, but Rogers won't enable it because it is not an original Rogers phone.
Moderator
Moderator
Posts: 1,363

Re: mms over wifi

 

Hello,

 

I appreciate the responses. We have limitations when it comes to fully troubleshooting non-Rogers' devices. It seems like when your phone is connected to WiFi the MMS service is getting blocked. 

 

If the issue is happening on any WiFi network, then it's the device. You can try backing up the device and doing a factory reset. If the issue is happening only when you are connected a particular network, then the issue is related to that router. 

 

#Community - any more inputs?

 

Thanks,

RogersMoin