Sorry for the delay
I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.
well I just got a call today and after 5 minutes the call was messed up again. I could hear the person on the line and they couldn't hear me at all. It's really annoying when my phone can function as everything...but a phone.
Welcome to the Community!
Thank you for sharing your concerns/question on the Community forum. Are you still experiencing dropped calls on your device or the issue has since been resolved?
Samsung S6 Edge dropping calls
We have two S6 Edges bought in Nov '15 and they both drop calls constantly. My husband will call me from his S6 to my landline at work and we will lose each other at least once on every call. We have had iPhones, Nexus, Blackberrys... you name it we've probably had it and NEVER had dropped calls like this. My husband went to the local Rogers store where we got the phones and they told him to call Rogers. The guy at the store said he has an S6 that he leaves at home and doesn't use because of the dropped calls. My husband called Rogers and spoke to a 'customer service' person who had a really bad attitude and basically told him we needed to send both our phones in for a look. We are about ready to put these things in a drawer and bring out the Nexus 5s. Both phones are locked Rogers phones, all updates are done etc. Help?
Sorry to hear about the troubles Currently there isn't a known software issue with the Samsung S6 that would cause this. There was one previously reported which has been resolved. You can view the thread here
Do you have dropped calls regardless of the location? Or it is happening at one location?