galaxy s6 dropped calls

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Resident Expert
Resident Expert
Posts: 1,100

Re: galaxy s6 dropped calls

how long have you had the original phone? I'm having the same issue, but don't want my phone sent out for repair and be without a phone for 2-3 weeks. I bought my phone in July, but would like it replaced on the spot if posible. 



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I'm Here A Lot
Posts: 6

Re: galaxy s6 dropped calls

Hi @RogersArthur

The issue does not appear to be resolved as I lost network connectivity again today. If you could have someone reach out it would be appreciated.

Thank you

Dan
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I'm Here A Lot
Posts: 6

Re: galaxy s6 dropped calls

My full experience with this phone if it helps - I first purchased the phone in May. It was not set up properly as I had no network connection at all. After replacing the sim card (at my expense). The phone started working, but sporadically. After a few visits to the rogers store that only had the standard trouble shooting steps repeated I insisted to send it in for repair. After receiving a completely new phone back and not seeing a resolution I returned to to rogers store to see if anything else could be done. They suggested to send it back again. When pushed it was offered to reset the network but that didn't seem to work as my connection continues to drop. My wife also has an iPhone 6 on the same share account with no issues.
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I'm Here A Lot
Posts: 6

Re: galaxy s6 dropped calls

No one ever got back to me on this for help. I am stunned on how no one from rogers can help me with this issue. It feels like there are no escalation paths and anyone I talk to either by phone or in person at the retail store is unwilling or unable to assist.
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Retired Moderator
Retired Moderator
Posts: 700

Re: galaxy s6 dropped calls

Hi, @thedan

 

Sorry for the delay

 

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

Thanks!

 

RogersAsif

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I'm Here A Lot
Posts: 5

Re: galaxy s6 dropped calls

well I just got a call today and after 5 minutes the call was messed up again. I could hear the person on the line and they couldn't hear me at all. It's really annoying when my phone can function as everything...but a phone.

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I've Been Around
Posts: 1

Re: galaxy s6 dropped calls

I have samsung galaxy note 4 and being dropping calls since I I sign the contract with rogers in February 9 of this year, I spoke with tech support 3 to 5 times and same thing.

I been thinking of canceling my contract early and get my old phone back.

I been reading on how many people have this problem and they end up paying on their own pocket.

This has to be fixed by rogers.
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Moderator
Moderator
Posts: 1,036

Re: galaxy s6 dropped calls

Hi @elaxhole76,

 

Welcome to the Community!

 

Thank you for sharing your concerns/question on the Community forum. Are you still experiencing dropped calls on your device or the issue has since been resolved?

 

Thank you,

 

RogersZia

 

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I'm Here A Lot
Posts: 6

Re: galaxy s6 dropped calls

Samsung S6 Edge dropping calls

 

We have two S6 Edges bought in Nov '15 and they both drop calls constantly. My husband will call me from his S6 to my landline at work and we will lose each other at least once on every call. We have had iPhones, Nexus, Blackberrys... you name it we've probably had it and NEVER had dropped calls like this. My husband went to the local Rogers store where we got the phones and they told him to call Rogers. The guy at the store said he has an S6 that he leaves at home and doesn't use because of the dropped calls. My husband called Rogers and spoke to a 'customer service' person who had a really bad attitude and basically told him we needed to send both our phones in for a look. We are about ready to put these things in a drawer and bring out the Nexus 5s. Both phones are locked Rogers phones, all updates are done etc. Help?

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Retired Moderator
Retired Moderator
Posts: 700

Re: galaxy s6 dropped calls

Hi @Leslie0568

 

Sorry to hear about the troublesSmiley Sad Currently there isn't a known software issue with the Samsung S6 that would cause this. There was one previously reported which has been resolved. You can view the thread here

 

Do you have dropped calls regardless of the location?  Or it is happening at one location?

 

RogersAsif