If you are having an issue everywhere you go, it would not be related to the towers. It is most likely an issue with the devices. Have you had them checked out at a store?
Hi @RogersNicole. As I said in my OP, my husband went to the Rogers store where we bought the phones and he was told that he needed to talk to Rogers direct. The 'customer service' guy he spoke to on the phone was no help.
Here's part of the problem with dealing with Rogers (and a lot of other big companies too). Guy at store says talk to Rogers, guy at Rogers says talk to the store... nobody wants to just step up and deal with it.
Sorry to hear about the miscommunication. I presume that store meant you need speak with Technical Support, as customer service doesn't have the tools to properly troubleshoot the issue. If the Tech on the phone deems the issue due to hardware failure he would direct you to a store to send the device in for repair.
It's a little odd that both devices are having dropped calls everywhere. You would be connecting to different towers in different areas so the issue is not network related. If for example you are having majority of the service disruptions in your house that's a different case.
There's always a possibility that both devices have a faulty antenna. We would need you to run through some troubleshooting steps such as trying new sim card, resetting the network settings, running a factory reset on the device & so on. If the issues persist we would suggest you send in the device for repair. To find a store that participates in the repair program view our store locator linked here.
You can also speak with Samsung directly by using the Samsung Service Locator linked here. Some locations may be able to offer an on-site repair.
Terribly frustrating. Just spent 10 minutes on a call with my husband, him in the house on his cell me on landline at work. Lost him 7 times in one call. So I'm supposed to go spend money on new sim cards to see if that works? Maybe I will check out Samsung to see if someone there has an idea. Or just toss these pieces of junk and fire up the old Nexus.
I can understand the frustration I see you mentioned your husband was at home, are you sure this issue in not localized to your home?
Firing up the Nexus would be a good test. Please try using it when you are home for the day if possible. If you don't have an issue, then it would cause of the issue would be your Samsung device.
Keep me updated, I'd like to help.