07-17-2015 04:44 AM
Solved! Solved! Go to Solution.
07-03-2016 01:06 AM
this has actually shed some light on the issue
these handsets should be recalled
07-11-2016 01:50 PM
07-11-2016 01:53 PM
08-25-2016 12:44 PM - last edited on 08-25-2016 12:48 PM by RogersMoin
Samsung Galaxy S6 poor reception
Wonder if anyone can help me out or suggest some troubleshooting for me. I have owned this phone for almost a year now. Up until a month or so ago everything was fine. Now I am experiencing dropped reception even in busy cities like Mississauga. There are spots in the city where I am getting full LTE no issues, and other places it's a dead zone and I can't get ANY reception at all. You would think in the GTA this should not happen (I could understand out in the middle of nowhere).
This never happened to me before, so I am wondering if something is wrong with my phone or if something needs to be done software wise to help correct an issue. I have heard reports about Samsung switching out the antenna for a different style with the S6 which has led to reception issues, but I can't understand why my phone will show 4G yet I have ZERO reception and can't use any data, make any calls or anything. If it shows LTE then there are usually no issues.
I just updated the phone to Marshmallow today, but I can't say that will fix anything in regards to the reception. Just wondering if anyone has experienced this and wonder what they did to correct it.
Any help would be appreciated,
12-07-2016 05:08 PM
04-05-2018 01:02 AM
I have a Samsung S7 and it is doing the same thing. I will be talking to people and I can hear them and they cant hear me. I also had my phone shut down and reload on the start up page and got severely hot for 3 hours. Rogers centre told me a have to shut my phone down 1 day a week. Never had to do this with my Samsung S6. Also I'm on call and my boss tried calling and the phone never rang in to me but the message centre had a text that someone had called. This is not the first time people have tried calling and it doesn't go through. Just looking for some answers on how to proceed here. Any thoughts?
04-05-2018 10:55 PM
Good evening & welcome to the Community @dragonfly74,
I can only imagine how inconvenient this experience has been. How long have you experienced this issue for? Have you noticed if this is specific to a certain location? Have you tried to reset the Network Settings?
Just need a little bit more info. to assist you further.