eSIM for Galaxy Watch

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I've Been Around
Posts: 1

Re: eSIM for Galaxy Watch

I spent alot of the day today calling Roger's and getting escalated to higher and higher up the Rogers management chain.

In the end I spent over half an hour talking to the Office of the President of Roger's.

Supposedly the very top of Rogers.

I was told that Roger's has made a business decision to not support the Samsung Galaxy Watch.

And worse that they have no plans to support it at any time in the future.

I was on hold for nearly 10 minutes while the Office of the President checked and confirmed with all groups that there is no support planned at all.

(While I was told that they may change their mind at any time, it seems highly unlikely as these things are normally scheduled months in advanced)

This is extreamly discouraging.

When I pointed out that this is making a large number of Roger's customers very upset, I was told that I could complain to the ombudsman (who had no control over business decisions).

I also pointed out that the type of person who buys a 500+ smartwatch is likely to also be spending alot on other Roger's services and that this business decision was likely to be a expensive mistake.


In the end I have decided to move all my business to a different carrier.

Not my preferred choice, but I am left with no choice.
Resident Expert
Resident Expert
Posts: 761

Re: eSIM for Galaxy Watch

@Kevindamen

Sorry to hear that you couldn’t get a positive response on the galaxy watch support issue. What you were told is pretty much in line with my assumption that Galaxy Watch Support just doesn’t align with Rogers strategic business priorities at the current time. I know it’s a tough pill to swallow for those that own a Galaxy Watch and want to use it on the Rogers network.


I Plan to Stick Around
Posts: 19

Re: eSIM for Galaxy Watch

That's massively disappointing.  I may have to call some other carriers this weekend as well.

I Plan to Stick Around
Posts: 187

Re: eSIM for Galaxy Watch

I am calling bell now to switch. Same way TD lost me when they said nobody wants Google or Samsung pay on Android..
I've Been Around
Posts: 1

Re: eSIM for Galaxy Watch

We are into Mid March and still as a Samsung user, i still cant get a Samsung Galaxy Watch LTE. Its very frustrating, and to be honest, before i upgrated my phone with you guys, i should have just went elsewhere. All i see from Rogers employess is STAY TUNED FOR UPDATES. Now with the new S10, S10+ wouldnt it be the best time to have your consumers have the abilty to add accessories like the Samsung Watches on LTE. 

I've Been Around
Posts: 1

Re: eSIM for Galaxy Watch

I have this same beef, very frustrating that Rogers is so behind the times compared to Telus and Bell. I definitely won't be renewing.

I Plan to Stick Around
Posts: 83

Re: eSIM for Galaxy Watch

... Let's not forget too that it's not just a question of just switching smart watches (which isn't a charming option to begin with) but smart phones too! You can't use the apple watch on an android device.  I'm not ready to dump my Note 9 to purchase a comparable shiny new iPhone to use with a shiny new Apple Watch. Sheesh!

I'm a Trusted Advisor
Posts: 32,009

Re: eSIM for Galaxy Watch

Hello @jkanaris

I have been able to use my AWS4 with S9+ and received calls and text messages. Just some other features u can't use.

I just kept my iPhone Xs Max and sold my S9+ instead lol.

However yes. They need .to.figure this out.
I've Been Around
Posts: 1

Re: eSIM for Galaxy Watch

I just purchased a Samsung Galaxy Watch LTE and just finding out now that Rogers does not support eSim for Samsung. My own fault for assuming, however how complicated can I be to include this service offering. In 2018 I had a full Rogers offer everything for cellular plans to home services. I have recently moved my home services to a competitor for a similar reason and now Rogers is leaving with this same issue with my cellular and technology offering. I hope this forums and complains reach the people that makes these decisions and can influence a change.