I have a brand new Google Pixel 4 XL from Rogers. The phone is great. I have a problem. I have an eSim from Rogers. I could call and sens SMS without problems. The data is not always working. The signal strenght is ok if I look up right of the phone.
I have a physical SIM from an other provider from my emplyment and this one is working very well. If I remove it, everything is working well
Good evening @jfdupont,
Welcome to the Rogers Community and thank you for your post! 'Dual SIM’ allows you to have two phone numbers on a single phone.
We have not yet had reports of any issues with this functionality. However, we certainly want to help you solve the issue.
Are you saying that you sometimes do not have access to data, on neither one of your lines?
What troubleshooting steps have you tried so far?
Let us know!
Yes some times I don't have acces to anything
The only thing to do is to turn on and off airplane mode
It is worst when I diconnect of the wifi or when and I'm out of the range of the wifi
It is working better if I removed the SIM's job, it is working but and I loose the signal after leaving wifi and it could take sometime for SMS but it is better may be at 70%.
I see, I'm sorry to hear that! Have you visited a Rogers Plus location yet to have a diagnostic run on the device? Or have you spoken with support? Just curious for now if any steps have been taken toward resolving your concern.