I am currently travelling in Europe and I can't reply to to a ms text message. I get a MSG that Rogers cannot send this est - error 96. How do I fix this? Pls email me
Good morning @aklint1506,
Welcome to our Community forums! Thanks for reaching out 🙂
In this case, are you using an official Rogers phone while roaming or are you using an unlocked device with a foreign SIM card?
Please let me know.
Unable to send text messages, error 69 ?!
Unable to send text messages, error 69 ?!
What Phone are you using? When did this issue start, was the phone purchased from Rogers or is it from another provider that has been unlocked?
Unable to send international text from my lg g4
So until recently I've had no issues sending or receiving international texts; that stopped last monday (7th). I am able to still receive international texts but the recipient does not receive mine, save for one on the 14th. Before contacting Rogers support, I did the usual remedies ( soft reset, hard reset, factory reset, clear caches, etc...) . Even got a new sim card and used my normal sim card on other phones.
I've been able to send texts using other people's phones ( regardless of carriers, it worked with bell and Rogers and Fido) and I am able to send texts to other people on the same carrier as the original recipients'. It's just me that has the issue, and I stress everything was fine until last week and i did nothing new ( no new apps, no settings changes).
As expected, tech support said it was either I was on a block list ( how....) or that it was the recipient's carrier and there was nothing he could do because it was obvious the problem was not on their end. Then promptly c'n'p a promo for a 2 year plan.
I was hoping for a little more help than this, but disappointing to see this. Took him all of a minute to diagnose all of this.
I'm hoping someone has had this issue and was able to solve it, otherwise I think I'll just move over to Bell; at least their service works. Very frustrating to have one's issues summarily dismissed with no effort made.
could not send message with rogers, error 38 (Nexus 6P)
Been getting this message today "could not send message with rogers, error 38" when trying to text (sms) message. It doesn't necessarily appear every message, but at least every other message. Then it asked me to tap the message to try and resent, and seems to slow everything down. Its been doing it for 8 hours or so now and never has before. I did a factory reset after wiping the cache, and also removed and put the sim back in. Any ideas?
Thank you both for your posts & Welcome to the Forums!
I can only imagine how frustrating it must be to experience text messaging issues, especially given how useful and commonly used this feature is. Although this problem has not yet been reported, I looked into some potential fixes for you.
First of all, thank you both for the detailed account of the steps you took thus far, in the troubleshooting of this matter. First suggestion would be to try this workaround, that was confirmed valid by some Android users.
The second option would be to check the Message Centre number:
1. From the Home screen, tap Messaging.
2.Tap the Menu key. Then, tap Settings.
3. Locate Message centre. Directly beneath it should be the message centre phone number of Rogers, which is +17057969300. If the number on your phone is different, or missing, touch Message centre, enter it and then touch OK.
4. Reboot your cell phone and then try sending a text message.
For Marshmallow OS devices: Open Messages App → MORE → Settings → More Settings → Text messages → Message Centre → Set message centre and tap SET
If the text message still won't send, or if your phone already had the correct message centre number stored, please try to clear the Messaging app's data:
Also, I am aware that you tried to do the factory reset but if the steps outlined above did not fix your issue, I would finally recommend a reset of your Network Settings. This is how you can try this:
Please note: You will be required to re-enter your Wi-Fi passwords, and re-establish your Bluetooth connections as well.
Let us know if the issue is resolved or if you require further assistance with this