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Resolved! Moto X Play no menu

I have had my Moto X Play phone for about 14 months, but Iwouldn't buy another one. It comes with no menu software to explore the various folders on the phone as Samsung phones does (Samsung Kies connects your mobile phone to your PC, making it easie...

Resolved! LG G Pad III 8.0 Model:V522 wifi 5Ghz/802.11ac issues

Hello Rogers Community,   I purchased a LG G Pad 3 LTE Tablet( Model: V522) from Rogers in Jan 2017. It originally came with Android™ 6.0.1 Marshmallow.  Fast fwd an update to Android Nougat 7.0 was released around end of Jan-1st week of Feb 2017. Ev...

Speed test results b4 the Nougat 7.0 update Speed test results after the Nougat 7.0 update Link speed on WiFi 802.11Ac/5Ghz
Toaster by Rogers Employee
  • 9467 Views
  • 9 replies
  • 0 likes

Resolved! Samsung Galaxy S8+ Power button issue

Hello!   Only 24 hours after I get my new S8+, power button already fail... Double click impossible to access the camera and simple click really not easy to do... It feel like a semi-dead button... Rogers accepted to exchange rapidly, really easy to ...

Balther by I've Been Here Awhile
  • 1995 Views
  • 1 replies
  • 0 likes

Resolved! Unlocked Google Nexus 5X Roaming Issues

I have an unlocked Nexus 5X that works perfectly in Canada with my Rogers SIM.  Although, when I'm roaming outside of Canada, like the USA, my phone doesn't connect to any networks; no voice or data capabilities at all.  The cellular network icon in ...

akaspick by I'm Here A Lot
  • 5545 Views
  • 10 replies
  • 0 likes

Resolved! Galaxy S7 data connection deteriorates throughout the day

Hi there,   I recently did a hardware upgrade and switched from a Galaxy S4 to a S7. Shortly after getting it I noticed that i was having data connection issues. Throughout the day, my phone would go from LTE, then to 4G, then to no data connection, ...

whung by I'm Here A Lot
  • 15339 Views
  • 221 replies
  • 4 likes

Resolved! HTC One M9 Contacts Sync not working

Problem: Google Contacts Sync not working. No error. It is not syncing since Feb 26, 2017. I noticed this probelm few days ago.   I tried all the following:   1. Clear cash and data of Contact Storage, Google Contact Service, People2. Remove/add Goog...

Screenshot_20170227-003952.png Screenshot_20170227-013813.png
tarekahf by I Plan to Stick Around
  • 7924 Views
  • 8 replies
  • 0 likes

Resolved! Android Reset

How do you do a backup and factory reset of an Android phone? My phone is constantly losing its charge and I was told in a Rogers store that it is a software problem and should be reset after backing up data. Can someone please tell me how to do this...

Timrpw01 by I've Been Here Awhile
  • 3203 Views
  • 8 replies
  • 0 likes

Resolved! Rogers HTC M8 Android security patch level Dec/2015

Hello, my Rogers locked HTC M8 is fully updated (latest Sense, Android 6,etc).  However the Android Security Patch level is showing Dec 2015.  All my other devices (Redmi Note 3 Pro, Nexus 9) show much more recent patch levels. Why is that and should...

sprung by I Plan to Stick Around
  • 2369 Views
  • 4 replies
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Resolved! How to get back to old version of Android on samsung s 7?

My samsung galaxy St has swithed yesterday might to Android 7.0 and i do not like at all. The LCD display is so bright and damageable to eyes. How can i do to get back to the old version ?         ***Edited Labels***

eagbanzo17 by I've Been Around
  • 2007 Views
  • 1 replies
  • 0 likes

Resolved! Android update

Why did my phone use my Data to update android when I had auto update on Wi-Fi only on? I would like my Data refunded please.         ***Edited Labels***

Geozane by I've Been Around
  • 1302 Views
  • 1 replies
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Resolved! Galaxy tab s3 availability

Hi, I'm wondering when you'll have the Galaxy tab s3 lte version available on Rogers? In theory it was released March 24th but I can't find it on your website     ***Added Labels***

Resolved! Htc one M9 garbage

The htc one m9 is doing poorly because it is a terrible phone, i have had one for 6 months, it seemed to be fine but a little misleading in the advertisements. The speakers suck, my Samsung had a louder speaker than this piece.  The surface is easily...

tooler69 by I've Been Around
  • 3130 Views
  • 4 replies
  • 0 likes

Resolved! G5 vs S7 Edge

Hello everyone. I was hoping i could get some opinions on what happened to me the other day.I went into a Rogers store to upgrade my phone. I went in with my heart set to get an s7 edge. Then the guy started saying he doesn't recommend it and that th...

Resolved! Samsung Galaxy S8 rumour

Totally off-topic, but check out a rumour video (EDIT: for the Galaxy S8) from TechnoBuffalo over on YouTube: https://www.youtube.com/watch?v=UfxQdPEegbI   His sources were right about the S7...

robindp by I'm an Advisor
  • 4993 Views
  • 12 replies
  • 0 likes

Samsung Galaxy S7 & S7 Edge Questions / Reservation number!

Hey everyone!!   I am happy to announce that Samsung this morning announced the Samsung Galaxy S7 & S7 Edge!. Both device's seem to have amazing specs! Including memory SD card slot, water resistant and more!!        1). Once Rogers has announce when...

Meowmix by I'm a Trusted Advisor
  • 33565 Views
  • 1055 replies
  • 6 likes

Resolved! Pixel - Tethering and IPv6

I have another question about the Pixel.  Does tethering provide an IPv6 address to tethered devices?  My Nexus 5 doesn't, but iPhones do.         ***Edited Labels***

JKnott by I'm a Reliable Contributor
  • 2608 Views
  • 1 replies
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Samsung Galaxy Note 7 Reservation numbers / Questions

Hey everyone!! Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card...

Meowmix by I'm a Trusted Advisor
  • 64018 Views
  • 3031 replies
  • 3 likes

Resolved! LG G4: WARNING - do NOT upgrade Android

I got my LG G4 at the beginning of July and have absolutely love it. It does everything that I need a phone to do and the removeable battery and expandable memory was a big factor in my selection.   The battery life was amazing: I don't play games on...