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LG Devices - Can’t Make or Receive Phone Calls?

Hello, Community. We hope everyone is enjoying summer and keeping safe! A small group of customers using certain LG devices that currently have the previous version of the Google Search App on Android may not be able to make or receive phone calls. B...

Latest OS upgrade for a Moto X 1st Gen (2013)

Does anyone know when the last upgrade was issued? I have the Securit Patch from 2016-04-01, but I seem to recall it being quite recently. ***Edited Labels***

dannibal by I Plan to Stick Around
  • 2134 Views
  • 6 replies
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Resolved! Samsung Galaxy Note 4 Marshmallow

new topic. awaiting Note 4 marshmallow update. expected END of May. follow post for more details. NOTE: telus/bell may release their marshmallow sooner than Rogers...watch them as well lol! ***Edited Labels***

SS604 by I Plan to Stick Around
  • 6555 Views
  • 27 replies
  • 0 likes

Nexus 6 - Invalid MMI Code

Yesterday I got a Nexus 6 secondhand and a new SIM Card from Rogers. I'm able to use SMS but I can't make a call without a message saying Invalid MMI Code. I've yet to test for receiving calls but I can do that shortly. I've tried all solutions I cou...

realbane420 by I've Been Here Awhile
  • 2214 Views
  • 3 replies
  • 0 likes

Galaxy s7. Ipad and Rogers Website

I am able to log into rogers on the website and on the iPad but the password doesn't work with with TV anywhere on my Galaxy s7. Any ideas? ***Added Labels***

Pauldubya by I've Been Here Awhile
  • 1780 Views
  • 5 replies
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Resolved! Double / Failed Text Messages

Hello I have a Samsung Galaxy S7 Edege and am having the issue with getting failed or double text messages. Had the phone since launch with new sim card. I've tried factory reset as well reset on Rogers side of things. They've opened a ticket but won...

AccordXTC by I'm a Reliable Contributor
  • 31600 Views
  • 118 replies
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Over the air FM radio on Samsung Galaxy Note 4, 5

Will Rogers ever enable FM (over the air, NOT streaming!) radio in Samsung Galaxy Note 4, 5. Sprint got FM enabled on Samsung Galaxy Note 3, 4, 5. AT&T recently got FM enabled on Samsung Galaxy S7. Phones' hardware does support over the air FM radio....

AlexGrey by I'm Here A Lot
  • 12127 Views
  • 13 replies
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Resolved! Suretap not working on Galaxy S7

Is Suretap working on Galaxy S7 / S7 Edge? I downloaded it on my S7 and it crashes after logging in. Then it just shows loyalty cards but not my credit card.Has anybody been able to use it on their S7?

JC_YYC by I Plan to Stick Around
  • 3314 Views
  • 15 replies
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Resolved! mms over wifi

I'm finding that no mms', either voicemail 2 texts, or regular mms' are downloading when I'm connected to wifi.OS there an appropriate setting that needs to be changed? Is it the carrier or device manufacturer that doesn't allow this?

Nogs by I'm Here A Lot
  • 40459 Views
  • 44 replies
  • 0 likes

Resolved! S7 Edge APD3 update bug.

Can someone pass along some info to the Rogers Software team and Samsung? There is a bug in the latest update (APD3). The always on display no longer changes position automatically, which will result in display burn in (image retention) eventually.Th...

GibMcFragger by I'm a Reliable Contributor
  • 2936 Views
  • 34 replies
  • 1 likes

Resolved! Samsung Galaxy S5 marshmallow update

When will a date be added to the OS update page? It went live 2 weeks ago. It has installed on Sprint in the States. ***Edited Labels***

Jmfva by I Plan to Stick Around
  • 8232 Views
  • 60 replies
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Resolved! HTC 10

So it appears Rogers will not offer the new htc One, and the device on-contract will be exclusive to Bell. I have to say, after being disappointed in the G5, this handset looks amazing. It's really a shame Rogers will not be offering the device, and ...

DrewLazz by I Plan to Stick Around
  • 8974 Views
  • 42 replies
  • 0 likes

SAMSUNG GALAXY 4 CLIENT AUTHENTICATION CERTIFICATE ERROR

My wife has new tablet on first trip in South America. Worked fine at home in Ontario with home and other Wi-Fi networks. In Miami and Santiago hotel got "client authentication certificate" error. Rogers and Samsung Support chat did not help and she ...

ironside1 by I Plan to Stick Around
  • 2906 Views
  • 4 replies
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Resolved! Download Stock OS

Wondering where i can download the STOCK Rogers file to flash to my wife's S6.. restoring or wipping is not fixing the issue and Rogers recommended to install a fresh copy of the firmware but i can't seem to find it anywhere.. will this trip the knox...

jeneric28 by I Plan to Stick Around
  • 4138 Views
  • 5 replies
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Screen protectors for Galaxy S7

Hi. Anyone knows a good screen protector for the Galaxy S7 [not Edge]? So far the ones I jave seen have the same problem: They do not cover the full screen because at the edge of the screen the screen slightly curves.I tried an iShieldZ model and I'v...

Gisabun by I Plan to Stick Around
  • 3109 Views
  • 17 replies
  • 0 likes

Resolved! Transfer applications from old Galaxy S4 to new Galaxy S7

Hi. I took part in the Rogers Galaxy S7 promotional upgrade. So I do not have my old phone. Is there somewhere [from Google maybe?] where I can find out which applications I had installed. [A while back I had to reset my S4 and after logging into Sam...

Gisabun by I Plan to Stick Around
  • 2811 Views
  • 9 replies
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Week old Nexus 6p. Still on Jan security patch

I just got my 6p a week ago. I thought I'd get hit with a bunch of updates for the OS. Nothing has come through yet. Is this normal or do you need to be on the Feb patch tobget March and so on?If I look for updates it says I'm all up to dateThanks in...

Thistle by I've Been Here Awhile
  • 1558 Views
  • 3 replies
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OS Upgrades page...what is its purpose.

What's the purpose of the OS Upgrades Page? It shows the current OS revision for phones, then....nothing. There's a couple of columns to show some potentially useful information, if only Rogers kept it up to date. If you're going to have a page like ...

Alph by I Plan to Stick Around
  • 3954 Views
  • 19 replies
  • 1 likes

Resolved! Samsung Galaxy Note 5 Marshmallow

Any idea when this update will be released? Telus and Bell have already announced it. Telus is releasing it on 13th. What about Rogers?

mmostafaei by I Plan to Stick Around
  • 13190 Views
  • 282 replies
  • 0 likes
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