WiFi Calling for Pixel 3

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Resident Expert
Resident Expert
Posts: 1,058

Re: WiFi Calling for Pixel 3

I hope Rogers will support WiFi calling, I want to buy the new pixel, but WiFi calling is a deal breaker for me. I live in an area with poor reception, so I require WiFi calling on my phones.



I Plan to Stick Around
Posts: 22

Re: WiFi Calling for Pixel 3

Any update about Chat feature issue (RCS) ? I tried everything to enable it and no success.

Moderator
Moderator
Posts: 58

Re: WiFi Calling for Pixel 3

Hey @cstl3722,


I can appreciate the importance of RCS working on your device! The additional features it provides is certainly a boon over traditional SMS. To my knowledge there should not be an issue with RCS functionality on the Pixel 3. Just out of curiosity have you tried the steps detailed in message 42 by user @FoleyRose?


RogersAndy

I Plan to Stick Around
Posts: 22

Re: WiFi Calling for Pixel 3

I've tried everything and I even got the help of a tech from Google. You should check with your team, I've contacted the wireless support and they told me there is currently an issue with RCS for Pixel 2 and Pixel 3 here is the ticket number PT00617643.

 

I've Been Here Awhile
Posts: 2

Re: WiFi Calling for Pixel 3

Hi Dear Pixel 3/XL users,

 

I recently bought Pixel 3XL from Rogers. and quickly found out that RCS feature is not working, it always remains on the screen where a circle outline rotating. so I called Rogers service and found out that it's a known issue and and Rogers is aware of it and working on a fix, no ETA provided though. the person non the other side of call suggest me escalate the issue so that it might caught the attention of Rogers and speed up the fix. BTW message 42 as some quick fix for RCS issue, worked for me.

 

On wi-fi calling and VoLTE issue,

i tried the step and dial *#*#4whateverwhatever#*#*,

 

so initially my wi-fi calling in the setting was ON, phone connected to wi-fi, data off, then dialed the *#*#blabla,

IMS Registration = Registered
Voice over LTE = Unavailable 

Wi-fi calling = Available,

 

 

then I turned off wifi, and set the data on, dialed the number, 

Surprise surprise!!,

IMS Registration = Registered
Voice over LTE = Available 

Wi-fi calling = Unavailable,

 

so the conclusion is,the number provideS the IMS info on what CURRENTLY your phone is using, NOT what is available/supported by the phone itself.

 

Hope this helps.

 

 

 

I Plan to Stick Around
Posts: 12

Re: WiFi Calling for Pixel 3

So bumping this thread as since the last carrier services update (10-Jan-2019) I have been having a lot of issues with LTE data and ended up losing VoLTE and Wi-Fi calling... It was working fine for the past 2 months but now, I am no longer IMS = Registered, back to IMS = Not registered and no VoLTE or WiFi Calling on Google bought Pixel 3 on the Rogers network.

Anybody else having issues since the last carrier services update? I tried reverting back to the "stock" version of the app, no luck so far.

I actually had to change APN settings as my phone was now trying to connect to rogers-core-appl1.apn instead of ltemobile.apn. If I go back to rogers-core-appl1.apn, WiFi call actually works... But LTE data does not which is a BIT of an issue.

Curious to hear if anyone else experience issues in last 2-3 days with a non Rogers Pixel 3?

I Plan to Stick Around
Posts: 13

Re: WiFi Calling for Pixel 3

Same thing happening here, and I'm on a Rogers Pixel 3. WiFi calling seems to be working great now, but no LTE+. 🤷🏻‍♂️
Moderator
Moderator
Posts: 942

Re: WiFi Calling for Pixel 3

Hello @msav999!

 

I know both LTE and WiFi Calling are important network features. Having a reliable signal in your home is of the utmost importance. If you're unable to get either of these features to work on your Rogers device, please PM us @CommunityHelps and I will investigate.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

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