WiFi Calling for Pixel 3

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Resident Expert
Resident Expert
Posts: 1,066

Re: WiFi Calling for Pixel 3

I hope Rogers will support WiFi calling, I want to buy the new pixel, but WiFi calling is a deal breaker for me. I live in an area with poor reception, so I require WiFi calling on my phones.



I Plan to Stick Around
Posts: 22

Re: WiFi Calling for Pixel 3

Any update about Chat feature issue (RCS) ? I tried everything to enable it and no success.

Moderator
Moderator
Posts: 140

Re: WiFi Calling for Pixel 3

Hey @cstl3722,


I can appreciate the importance of RCS working on your device! The additional features it provides is certainly a boon over traditional SMS. To my knowledge there should not be an issue with RCS functionality on the Pixel 3. Just out of curiosity have you tried the steps detailed in message 42 by user @FoleyRose?


RogersAndy

I Plan to Stick Around
Posts: 22

Re: WiFi Calling for Pixel 3

I've tried everything and I even got the help of a tech from Google. You should check with your team, I've contacted the wireless support and they told me there is currently an issue with RCS for Pixel 2 and Pixel 3 here is the ticket number PT00617643.

 

I've Been Here Awhile
Posts: 2

Re: WiFi Calling for Pixel 3

Hi Dear Pixel 3/XL users,

 

I recently bought Pixel 3XL from Rogers. and quickly found out that RCS feature is not working, it always remains on the screen where a circle outline rotating. so I called Rogers service and found out that it's a known issue and and Rogers is aware of it and working on a fix, no ETA provided though. the person non the other side of call suggest me escalate the issue so that it might caught the attention of Rogers and speed up the fix. BTW message 42 as some quick fix for RCS issue, worked for me.

 

On wi-fi calling and VoLTE issue,

i tried the step and dial *#*#4whateverwhatever#*#*,

 

so initially my wi-fi calling in the setting was ON, phone connected to wi-fi, data off, then dialed the *#*#blabla,

IMS Registration = Registered
Voice over LTE = Unavailable 

Wi-fi calling = Available,

 

 

then I turned off wifi, and set the data on, dialed the number, 

Surprise surprise!!,

IMS Registration = Registered
Voice over LTE = Available 

Wi-fi calling = Unavailable,

 

so the conclusion is,the number provideS the IMS info on what CURRENTLY your phone is using, NOT what is available/supported by the phone itself.

 

Hope this helps.

 

 

 

I Plan to Stick Around
Posts: 15

Re: WiFi Calling for Pixel 3

So bumping this thread as since the last carrier services update (10-Jan-2019) I have been having a lot of issues with LTE data and ended up losing VoLTE and Wi-Fi calling... It was working fine for the past 2 months but now, I am no longer IMS = Registered, back to IMS = Not registered and no VoLTE or WiFi Calling on Google bought Pixel 3 on the Rogers network.

Anybody else having issues since the last carrier services update? I tried reverting back to the "stock" version of the app, no luck so far.

I actually had to change APN settings as my phone was now trying to connect to rogers-core-appl1.apn instead of ltemobile.apn. If I go back to rogers-core-appl1.apn, WiFi call actually works... But LTE data does not which is a BIT of an issue.

Curious to hear if anyone else experience issues in last 2-3 days with a non Rogers Pixel 3?

I Plan to Stick Around
Posts: 14

Re: WiFi Calling for Pixel 3

Same thing happening here, and I'm on a Rogers Pixel 3. WiFi calling seems to be working great now, but no LTE+. 🤷🏻‍♂️
Moderator
Moderator
Posts: 1,025

Re: WiFi Calling for Pixel 3

Hello @msav999!

 

I know both LTE and WiFi Calling are important network features. Having a reliable signal in your home is of the utmost importance. If you're unable to get either of these features to work on your Rogers device, please PM us @CommunityHelps and I will investigate.

 

If you're not familiar with our PMing process, you can find instructions here.

 

Regards,

RogersCorey

I've Been Around
Posts: 1

Re: WiFi Calling for Pixel 3

I have been a Rogers customer for about 20 years. I recently bought a Pixel 3 directly from Google. Worked great until I moved into a new condo in Abbotsford.Immediately I realized I had no signal unless i stepped far out onto my patio(luckily its big). I was told through Rogers to turn on my WiFi calling feature and fill in the required 911 info. I did all this but to my disappointment I was not able to get the Wifi calling to work. 2nd or 3rd time contacting Rogers I was told that I NEEDED to buy my Google Phone through Rogers as they will not activate this feature for phones bought elsewhere. Frankly this upsets me. Basically they were "choosing" not to activate this feature unless I bought my phone through them and it was suggested I buy a "Cell signal booster" $500-$700 cost. I am looking into moving over to Telus but I have no guarantee that Telus will work any better. I'm debating all my options but now I  read on here that even Rogers bought Google Pixel 3's are able to get the WiFi calling to work??? What the heck is going on here? 

 

Can we get a straight answer here? 

I've Been Around
Posts: 1

Re: WiFi Calling for Pixel 3

SOLVED.  (my situation was with another provider but much of it will apply to Rogers so I am posting my findings here. you can replace pretty much every instance of 'Telus' with Rogers, or Bell/Freedom/the others for that matter)

~30 mins on the phone with Telus tech support and explaining how provisioning the billing codes on my account for VoLTE/WiFi calling wasn't enough to enable these services on my phone and that I needed this supposed IMS registration, the rep went back and forth with me and his help desk a few times, we reset the phone twice, and eventually it worked and showed in the phone information menu (##4636##)


IMS registration status: available, VoLTE: available


WiFi calling - when I hit the toggle this time just moved to on and stayed on, didn't even have to do the setup process (presumably because it had been done several times before).


VoLTE - verified by making a call and phone stayed on LTE, did not drop to "H"SPA as it had been doing before. verified wifi calling by putting phone into airplane mode, enabling wifi and the network in the notification shade said "Telus Wifi Calling"


The guess is non-carrier (Telus in this case) purchased phones are not whitelisted or in the system (their IMEI?) to automatically get IMS registered without tech support assistance.


I think in every 3rd party (Google in this case) purchase phone, the user WILL need to call in to tech support and speak to an agent familiar with the issue or is encouraged to really dig into the things they need to do on their end to get it working.


I also wonder if the device model has to be an approved one by Telus. e.g. can previous Pixels which have not been officially listed by Telus get this working if they support the features? Will only device models Telus has sold themselves work? I don't have answers to these questions and other users will have to try. I'd recommend obscuring what your phone model is or telling Telus it's one of the supported devices to get an honest attempt from them at getting working rather than just repeating a script that it's not supported. We want the real answer whether it can be done or not.

 

I'm disappointed this information was so hard to find on the net and wasn't provided by any of the providers themselves. There should be information on Telus' VoLTE and WiFi calling pages, for example that explicitly state users with 3rd party purchased devices will need to call in to tech support to get their device activated. I'm sad for mainstream users that A. dont know about these features existing B. don't know they need to be added to their account for billing purposes C don't know they're not actually working at that point and that they D need to call in and work with a tech to get them actually functional


I hope these posts help others who come after me who had the same questions and issues I did.