Rogers advertises that VoLTE will work with VoLTE capable devices, and the Pixel is such a device.
If Rogers is blocking the feature from working, it certainly sounds to me like they're not providing the service advertised which would seemingly be reasonable grounds for terminating any contracts you may have with them.
That's what's offending my common sense - there's probably no other way for Rogers to know if a Pixel was bought from their store other than creating an IMEI database.
Since none of the Pixels are locked on a carrier they chose to "punish" the people that pay money to them on a weekly bases and NOT enable a feature that their phone is perfectly capable of doing.
I cannot forget that iPhone owners in the same situation are treat it differently since VoLTE works even if they bought their phone in the Apple store.
Rogers you're proving again you're not worth my business...
Did Rogers Enable VoLTE just for Pixel Phones Bought From Them?
I bought my Pixel from Google because Rogers didn't have it available, but I am on a monthly plan with Rogers.
Why are they choosing to cripple the VoLTE feature that my phone is capable of supporting on their network?
Please let me know why should I still pay them money when they treat their subscribers with such disrespect?
PS: do they follow the same business logic with people buying iPhones in the Apple store?
I purchased my phone based on the facts that the sales rep iterated about both VoLTE and WiFi calling being possible. I have been trying since I bought it to get these features enabled and it appears that VoLTE is now working but I can't confirm it since no HD icon shows up when I make a call to another VoLTE phone.
There has been no update from Rogers about when Wifi calling will be enabled,so with the knowledge that the phone is not locked to Rogers, ( I just confirmed that by using my Fido SIM card in it), I feel it is ultimatum time.
Roger has 1 month to get WiFi calling working on this phone or I am within my rights to end my contract with them and take the phone to another carrier without penalty.
Everyone else should make the same statement and contact the retention department to make them aware of how many dissatisfied customers they have.
All Pixels are unlocked, thats why the Fido sim worked. Also I doubt you can break contract because wifi calling or Volte doesn't work. I can maybe see if text messages or phone calls didn't work that you can break contract because Rogers isn't delivering service, but Volte and wifi calling are "bonuses" in my opinion.