@SWade let me know if you post an open letter on Facebook and I will Like it.
RCS is limited in reach at this point and if it catches on more providers will support it. This is not exclusive to Rogers.
@Mythen Glad to hear someone is happy with Rogers' VoLTE support and has it working. They could if they wanted to make more people happy and improve their public image...but they chose not to.
Contacting Google directly kind of seems like our best recourse right now, so props for the idea.
They possibly have the leverage to force Rogers into unlocking the feature.
Excellent points @Fbeauseigle that was exactly my point when I talked to the Technical rep that Pixel phones are all the same and this is just a Trumpian wall or restriction put in place by a square headed Marketing "specialist".
If their message they are trying to push is that you get more if you buy your device from Rogers they are going to fail because that will make them just a retailer. On the other hand if they were trying to implement and enable a feature that brings some benefit to their network and improves the experience of all their customers with phones that can take advantage of that feature - that would make sense, would be good publicity, they would save money and make users happy.
Unfortunately they simply don't care and the first level agents/mods we bump into this forum or on the phone have no choice - their hands are pretty much tied and they could pretty much read the script they were given.
Sad story in 2017 when other companies are planning to go to Mars!
@Fbeauseigle I also contacted Google but all I got so far from their customer service the offer to replace my phone because we did a conference call with Tech support at Rogers and they said they enabled everything they could at their end.
I obviously need to escalate this since I have the feeling reps don't want to talk to me and they just find excuses.
Maybe someone should contact one of those consumer complaint columnists in the newspapers.