So I checked my phone using this code, and while the VoLTE switch is enabled, the video calling and WiFi calling we're not enabled. Correct me if my memory isn't serving me well today,but wasn't video calling one of the features advertised when VoLTE was being promoted? It was meant to give Android users something that iPhone users have had forever.
This also indicates to me that Rogers could make everyone very happy by flipping a couple switches in our configuration to enable video calling and WiFi calling.
That's done with an app, such as Facetime on iPhones. There's Duo on Android, which does video calling. It's also available for iPhones, but Facetime is strictly iPhone only.
@samin my Pixel XL that was bought from Google (because it wasn't available from Rogers) is updated and is showing VoLTE as provisioned however when calling it drops down to 3G which shows VoLTE is not working.
I called Rogers and they said they did add my IMEI to their database however the system is still detecting my phone as a non-Rogers - maybe that check is looking for something else too. I don't know.
The thing is I do have a perfectly good Pixel XL and I pay them monthly but they chose to not fix the problem (VoLTE doesn't work on my phone).
so i purchased a pixel xl direct from rogers the other day, made sure software was up to date with the build that released volte. It won't work. Everytime I make a call it drops from LTE to H. Any ideas?
Welcome to the Community Forums!
You've come to the right place. Congrats on your new Pixel XL purchase btw! Can you confirm if you've enabled VoLTE in the settings? Do you receive any error messages when you attempt to activate? I'm hoping the issue has been resolved since your last post, but please do let us know if you need further assistance!
I am on the same boat. Every time I place or get a call, phone falls back to 3G. "Phone info" (*#*#4636#*#*) now tells me the phone is provisioned for VoLTE (before that option was greyed out), but IMS service status tells me "IMS registration: Not Registered" and "Voice over LTE: Unavailable"
I wonder if they "add my IMEI" if that would make it work. How did you make them add your phone to their database?