Wi-Fi Calling on Samsung Galaxy S8/S8+

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I've Been Around
Posts: 1

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Add me to the list of not working, as soon as I enter in my code it says device not supported and to contact Rogers.

 

I tried several times, rebooted phone, same issue. 

there is no registration, it asks for your phone number, sends you a text with code, and then we enter out code. 

when we enter the code, it returns the error - device not supported. 

 

I upgraded from S7 edge, and it was working fine on that device.

I'm a Trusted Advisor
Posts: 32,018

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Hello @sstphoenix

Seems like some are able to use it meanwhile others accounts somehow shows it's not working. I wonder if this account related or something.
I've Been Here Awhile
Posts: 2

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Wifi calling is not working either on my S8+. After entering the verification code, I get:

 

Screenshot_20170502-222208.png

 

I'm a Trusted Advisor
Posts: 32,018

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Hello @Phodyssey

Hmm tried mine again and worked like a charm. I do notice that sometimes when u turn off WiFi Calling on the toggle and turn it back on sometimes it won't connect unless u reboot the device. This happened on my LG G4 and iPhone 7 Plus.

Again i wonder if this is account related that some are having thisnissuem
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I've Been Here Awhile
Posts: 2

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Problem solved!

 

But I had to contact Rogers. I was told that one of their system did not detect my phone correctly. They had to reset the service for my line. After the reset I was able to activate Wifi calling on my phone.

 

Hope this helps someone else.

 

Pho

 

 

I'm a Trusted Advisor
Posts: 32,018

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Hello @Phodyssey

Glad to hear it got fixed! 🙂
I Plan to Stick Around
Posts: 33

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

That's what happened with me when I first tried to enable WiFi calling. If anyone follows the steps to enable it and it fails, call Rogers support.
I Plan to Stick Around
Posts: 27

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Wow, so I've been dying of lack of reception for years now (I had a Lumia 950XL, supported Wifi Calling but Rogers doesn't have Wifi Calling deployed network wide, only select handsets).

 

So I finally decide to jump ship to resolve the reception issues. Picked up a new S8+ from Samsung. The reception is worse than my Lumia 950XL, and Wifi calling isn't working on it.

 

Called Rogers corporate support to find out what the deal is with Wifi calling, apperently Wifi calling only works on Rogers branded devices? Seriously???

 

Rep told me I should return my handset, and get one directly from Rogers. There's no way (I've had so many issues in the past purchasing devices for me and my users on my corporate account from Rogers, now we only buy direct and unlocked).

 

Does anyone know if this is permanent, or will Rogers eventually turn on Wifi Calling for unlocked S8+'s purchased directly from Samsung?

 

I heard they allow Wifi calling on unlocked iPhones, whynot other devices?

I'm a Trusted Advisor
Posts: 32,018

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Hello @StephenWagner7

Unfortunately Apple and all the carriers have a special agreement with that. Actually most iPhones at launch only get WiFi Calling when it's a carrier branded device. Unlocked models wait months later but with the iPhone 7 and iPhone 7 Plus, they started the WiFi Calling immediately at launch for unlocked models.

Unfortunately this is something that is permanent for other device like Samsung, HTC, Blackberry, Sony, LG and other devices. You must get a carrier branded device in order to get that feature.

Sadly this is something that has been going on for a couple years now.
I Plan to Stick Around
Posts: 27

Re: Wi-Fi Calling on Samsung Galaxy S8/S8+

Wow, bummer...

This really sucks. Either way I like the S8+, I miss the live tiles on Windows phones though...
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