VoLTE not Working for non-Rogers Device

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bp78
I've Been Here Awhile

‎02-23-2019 07:08 AM - last edited on ‎02-23-2019 08:16 AM by Moderator

Posts: 4

VoLTE not Working for non-Rogers Device

I have Samsung A8 that support VoLTE when I put koodo SIM on it , but as soon as I put Roger's SIM card it not showing VoLTE option under setting >>Mobile networks.
Question: Roger's only offer VoLTE only Roger's phone ? Why VoLTE not offer on other VoLTE supported phone?

 

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RogersTony
Moderator
Moderator

‎02-23-2019 11:00 AM

Posts: 1,179

Re: VoLTE not Working for non-Rogers Device

Hello @bp78,

 

Thanks so much for posting your concern in the Community!

 

VoLTE is a really great feature so I am not surprised you want to take advantage of all the great functionality and clear voice quality.   I wish I had better news for you but we cannot guarantee VoLTE and Wi-Fi Calling features will work on non-Rogers branded devices because they have not been tested on our network.

 

I know this is not the answer you were hoping to hear. =(

 

RogersTony

 

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daniel10
I Plan to Stick Around

‎02-23-2019 02:09 PM

Posts: 56

Re: VoLTE not Working for non-Rogers Device

Such bull poo, the devices you buy from the manufacturer is the same as Roger's gets! Roger's blocks it so you have to buy from them.
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rgl168
I Plan to Stick Around

‎02-23-2019 06:00 PM

Posts: 93

Re: VoLTE not Working for non-Rogers Device

Koodo's page listed Samsung A8 as an supported device for VoLTE.  However, I don't see it listed on Rogers' page. 

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bp78
I've Been Here Awhile

‎02-24-2019 11:23 AM - edited ‎02-24-2019 11:24 AM

Posts: 4

Re: VoLTE not Working for non-Rogers Device

SAMSUNG A8 support VoLTE .
Roger only offer VoLTE to only Roger device that must be purchase from Roger only.
Non Roger device will not get VoLTE!!
In short VoLTE is not for all customers. Only selected model and must be get from Roger. If you buy direct from Samsung or other place will not support VoLTE with Roger.

I though it suppose to work any VoLTE supported device but I was wrong. They still have monopoly to force customers to buy from them to get it work.
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zxa
I'm Here A Lot

‎02-24-2019 03:40 PM - last edited on ‎02-24-2019 03:42 PM by Moderator

Posts: 5

Re: VoLTE not Working for non-Rogers Device

 instead of argue with rogers...just switch provider and you will have all these feature.....

 

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Mathsss81
I Plan to Stick Around

‎10-28-2020 07:50 PM

Posts: 14

Re: VoLTE not Working for non-Rogers Device

Is it now possible to use non-Rogers Samsung devices (models that Rogers sale or sold in the past) bought from Samsung OR other stores OR pre-owned devices bought from another carrier let say and use VoLTE and Wifi calling after installing up to date Rogers CSC version of the OS ?

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kingsclear
I Plan to Stick Around

‎12-16-2020 01:54 PM - edited ‎12-16-2020 01:54 PM

Posts: 23

Re: VoLTE not Working for non-Rogers Device

And how the heck is a regular non-techie customer supposed to do that? Foolishness!
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  • 7 replies
  • ‎02-23-2019 07:08 AM
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