Video Calling Not Working Share All Plan

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stefz
I've Been Here Awhile
Posts: 4

Video Calling Not Working Share All Plan

My Note Edge No video Call?
Share all plan wife 's S6 does
what's going on?

 

 

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RogersPrasana
Retired Moderator
Retired Moderator
Posts: 624

Re: Video Calling Not Working Share All Plan

Hi @Jamest38

 

Welcome to the Community Forums! Smiley Happy

 

Are you still unable to use video calling on your device? We'd like to help and take a closer look into tjhis for you. Send us a private message to @CommunityHelps to troubleshoot further.

 

RogersPrasana

 

 

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Video Calling Not Working Share All Plan

Hello @stefz

Have you enabled everything correctly? Have you contact Rogers tech support to see if they have anything to tell you?

stefz
I've Been Here Awhile
Posts: 4

Re: Video Calling Not Working Share All Plan

how do I enable?
thanks

GibMcFragger
I'm a Reliable Contributor
Posts: 307

Re: Video Calling Not Working Share All Plan

1) Is your Note a Rogers branded phone (purchase at a Rogers store, NOT a Samsung store)?

2) Is the feature enabled on your plan?

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Video Calling Not Working Share All Plan

Hello @stefz

In order to have video calling enabled the device must have been purchased from Rogers outright or under a term. It won't work if the device has been unlocked or non branded Rogers device. When speaking to Rogers did you see if your plan or account has that option enabled?

stefz
I've Been Here Awhile
Posts: 4

Re: Video Calling Not Working Share All Plan


1-the device must have been purchased from Rogers : YES
2-It won't work if the device has been unlocked or non branded Rogers device.: NOT UNLOCKED
DEFINETLY BRANDED ROGERS DEVICE
3-When speaking to Rogers did you see if your plan or account has that option enabled? ALL SHARE PLAN WIFE'S S6 HAS VIDEO CALLING I DONT

GibMcFragger
I'm a Reliable Contributor
Posts: 307

Re: Video Calling Not Working Share All Plan

I believe video calling requires VoLTE to work.

I don't think the Note Edge supports VoLTE. The s6 does, which is why your wife's phone works.

 

Maybe @Meowmix can confirm/deny this info.

zander7990
I've Been Here Awhile
Posts: 3

Re: Video Calling Not Working Share All Plan

Trying to use Video calling on S7, calling my partner on our shared plan, also on a S7 but keep getting "Video Calling currently unavailable.  Call connected as voice only"  Rogers rep says theres no block on my plan and my phone is capable.  Is there a setting I am missing?

 

 

 

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Video Calling Not Working Share All Plan

Hello @zander7990

Have you called Rogers tech support for wireless or spoken to Samsung Canada regarding this?
zander7990
I've Been Here Awhile
Posts: 3

Re: Video Calling Not Working Share All Plan

Talked to Rogers tech support and they have a ticket open for me. Havent talked to Samsung yet.