VOLTE and Wifi Calling Note 7

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Dx9
I'm a Reliable Contributor
Posts: 170

VOLTE and Wifi Calling Note 7

Both were working fine since I got the phone Tuesday. Today when I make a call it goes back to 4G and Wifi Calling indicator isn't coming in on the status bar. Yes both functions are set to on. Just wondering if anyone else is experiencing this today. I'm in the Ottawa area

 

 

 

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Dx9
I'm a Reliable Contributor
Posts: 170

Re: VOLTE and Wifi Calling Note 7

Well that's crazy. A factory reset worked. Set up the phone as new so i have to start all over again. Sucks thatch already needed tl factory reset only after a couple days to fix this issue

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

VOLTE and Wifi Calling Note 7

Hello @Dx9

Have you tried calling Rogers to see if there is a report with them? Have u tried to do a factory reset on the device?

Dx9
I'm a Reliable Contributor
Posts: 170

Re: VOLTE and Wifi Calling Note 7

Tech support had to escalate the issue. They refreshed the network etc and everything is OK in my account. Don't want to do a factory reset. Doubt it will help?
Dx9
I'm a Reliable Contributor
Posts: 170

Re: VOLTE and Wifi Calling Note 7

Well that's crazy. A factory reset worked. Set up the phone as new so i have to start all over again. Sucks thatch already needed tl factory reset only after a couple days to fix this issue

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Mrnovanova
I Plan to Stick Around
Posts: 90

Re: VOLTE and Wifi Calling Note 7

Weird. Just got off of the phone with Rogers tech support and I was told that the note 7 has not yet been added to the VoLTE supported list and that's why my VoLTE is not working. I told the guy it worked just fine on day one but by then even I was doubting it. Thanks for confirming this for me. So you're saying that you got VoLTE working again after a factory reset?
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: VOLTE and Wifi Calling Note 7

Hello Mrnovanova

This is weird a well. WiFi Calling is enabled but VOLTE isn't anywhere. Tried calling and changes to 4G. Hmm what has Rogers done now.
RogersCorey
Moderator
Moderator
Posts: 1,409

Re: VOLTE and Wifi Calling Note 7

Good morning folks!

 

If you're experiencing this issue, please attempt a factory reset and report back whether or not this resolves the issue. If it doesn't, please PM us @CommunityHelps and we will escalate if necessary.

 

RogersCorey

Dx9
I'm a Reliable Contributor
Posts: 170

Re: VOLTE and Wifi Calling Note 7

Both VOLTE and Wifi Calling are working here as of right now still
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: VOLTE and Wifi Calling Note 7

Hello @Dx9

Mine works on and off for VOLTE. Doesn't bother me seeing as i have WiFi Calling lol
Mrnovanova
I Plan to Stick Around
Posts: 90

Re: VOLTE and Wifi Calling Note 7

@Meowmix My VoLTE has been out for a while now. I've had an open ticket for about 9 days and was supposed to get a call back within 72h. I called today and was told it was a know issue with the note 7. The agent could not give me an eta and told me I would be contacted once it is resolved. Since I have 0 trust in Rogers and I do in you, are you able to confirm that it is indeed a known issue.