Update coming for the Samsung Galaxy S6/S6 Edge.

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Community Manager
Community Manager
Posts: 3,372

Update coming for the Samsung Galaxy S6/S6 Edge.

 

Over the past couple of weeks some S6/S6 Edge users have been experiencing connectivity issues when running Samsung’s 5.1.1 Lollipop OS. We are happy to report that a fix is on the way.

As detailed previously; we’ve been working around the clock with Samsung to get the right fix in place and starting today (November 16th) it will be rolling out in phases from November 16th to 30th.

It has taken longer than we had hoped, and we appreciate your patience as fixing the problem was a little more complex due to the VoLTE capability we offer on these devices.

 

In the interim, we still recommend you follow the troubleshooting steps here if you’re continuing to experience problems.

 

Steps: Manually drop the device to 3G/GSM from the Settings > Mobile Networks > Network Mode options.

 

 

What we do not recommend is flashing non Rogers software on your Rogers device – doing this can cause issues with performance and affect your device’s warranty.

 

Thanks again to everyone in the forum who has shared their feedback on this topic.

 

If you wish to continue discussing or report any further concerns please take part in the ongoing S6/S6 Edge discussion here: http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Android/thread-id/31962

 

 

 

 

REMINDER:

 

If you're having VoLTE, Video Calling, or any other problems after updating your S6 or S6 Edge complete the following.

 

1. Remember to turn VoLTE back on after your update.

 

Settings >Applications >Phone > VoLTE-Use VoLTE when available.

 

 2.  Power Cycle the device 30-45 minutes after updating. (Especially if you're updating from a non-VoLTE enabled OS version)

 

3. Confirm your device has updated successfully: 'Build Number Ending in BOJ7'

 

4. Test VoLTE calls in 2-3 different locations.

 

5. If steps 1-4 do not work. Complete a Factory Reset on your device.

 

 

VoLTE Compatibility (must not have the following active/turned on)

 

Wi-Fi Calling (supported on iPhone 6s and 6s Plus only)

  • Apple has not enabled VoLTE video calling on their devices as they have FaceTime available.
  • iPhone 6s and 6s Plus user will have to toggle Wi-Fi calling on and off to enable VoLTE.
  • Extended Coverage
  • Rogers One Number
  • Ringback Tunes
  • Parental Control Data Block SOCs
  • Advanced Call Manager
  • “Common Voicemail” (Legacy Voicemail product)
  • Alternative Line Service
  • TeleTYpewriter (TTY)
  • Wireless Priority
  • UMA Hotspot
  • Datacom, CS Data, FAX, USSD Services

 

 

 

RogersDarrell

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