Unlocked Google Nexus 5X Roaming Issues

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I'm Here A Lot
Posts: 6

Unlocked Google Nexus 5X Roaming Issues

I have an unlocked Nexus 5X that works perfectly in Canada with my Rogers SIM.  Although, when I'm roaming outside of Canada, like the USA, my phone doesn't connect to any networks; no voice or data capabilities at all.  The cellular network icon in my status bar remains blank.

 

My previous phone was an unlocked Nexus 4 and that worked fine in Canada and the USA when roaming with a Rogers SIM card.

 

Is this a phone issue?  A rogers network issue?  I travel a lot and having a phone that doesn't work outside of Canada is not ideal.  My only other solution at the moment is to obtain a SIM card with another provider, but I'd prefer to use my Rogers SIM and make use of Roam at Home.

 

Thanks

 

 

 

 

 

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Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Unlocked Google Nexus 5X Roaming Issues

Hello @akaspick

 

Thank you for your post and welcome to the Forums.

 

Unfortunately Rogers does not support unlocked devices. Keep in mind that with an unlock device some features and settings may not work because they’re configured to our network.

 

Do you know if there’s an oversea block on your account?

 

RogersSannecia

I'm Here A Lot
Posts: 6

Re: Unlocked Google Nexus 5X Roaming Issues

hi @RogersSannecia

 

Actually, I think you may have guessed it.  I believe I recall telling Rogers support to block my previous phone from all Roaming after I received "unwanted" roaming charges when I was in Africa.  I didn't travel outside of Canada after that with my previous phone and forgot about the block.

 

Can I remove the block on my account myself?

 

Thanks

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Unlocked Google Nexus 5X Roaming Issues

@akaspick

 

I can definitely assist you with removing the block. Addressing your issue involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

RogersSannecia

I'm Here A Lot
Posts: 6

Re: Unlocked Google Nexus 5X Roaming Issues

Thank you @RogersSannecia.  I have provided the requested info for my account via the private message.

I've Been Here Awhile
Posts: 2

Re: Unlocked Google Nexus 5X Roaming Issues


@RogersSannecia wrote:

@akaspick

 

I can definitely assist you with removing the block. Addressing your issue involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

RogersSannecia


 

I believe I have exactly the same problem with my unlocked Nokia Lumia 1020. Can you please help me to solve my issue as well? Thank you.

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Unlocked Google Nexus 5X Roaming Issues

Hello @Klazu

 

Thank you for your post and welcome to the Forums Smiley Wink!

 

Are you not able to make calls while roaming outside Canada?

 

Did you request to have an oversea block placed on your account?

 

Looking forward to your response.

 

RogersSannecia

I've Been Here Awhile
Posts: 2

Re: Unlocked Google Nexus 5X Roaming Issues

Yes, just like the original poster I remember asking for an oversea block when joining Rogers. As a result my phone does not register with the cell network when abroad (tried both in the US and Europe). I don't want any roaming plan, but I will be going for a trip next week and would like to have phone available in case of an emergency.

 

Can you please help me check and remove the oversea block from my account? I didn't see any option to do so under MyRogers. Thank you.

Retired Moderator RogersSannecia
Retired Moderator
Posts: 187

Re: Unlocked Google Nexus 5X Roaming Issues

Hello @Klazu

 

I’d like to help in getting your issue resolved. Addressing the issue you’ve described involves accessing your account. I’m going to send you a private message from @CommunityHelps, when you receive it please check our messages via the envelope icon which appears in the top right hand side of your screen when you are logged into the forums.

 

Thanks!

 

RogersSannecia

I'm a Trusted Advisor
Posts: 32,015

Re: Unlocked Google Nexus 5X Roaming Issues

Hello @RogersSannecia

Rogers does support unlocked devices which it does sell. Those devices are the Nexus devices which are fully unlocked even if Rogers sells them. So Roges does support those Nexus devices. Also some techs do the support for unlocked devices but again its up to them & their knowledge. You are right though in some part.