It's convenient to have an unlocked device. We can definitely assist you with your request. Please reach out to us via PM @CommunityHelps so we can complete your request for you. Our private messaging system is explained in this blog.
The Rogers Community Forums hours of operation are Monday-Sunday 8AM-Midnight ET.
However you can reach out to us via via Twitter @RogersHelps or on Facebook.com/Rogers 24/7.
all new phones sold should come unlocked, however if thats not the case for what ever reason simply call up customer service and ask for the unlock code, its easy as pie, when i was a mobile customer, i called in and received my unlock code within speaking 5 mins to an agent, pretty neat eh?