Text being sent to 9116 since kitkat upg on S4

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I Plan to Stick Around
Posts: 26

Text being sent to 9116 since kitkat upg on S4

Since I did the upgrade to kitkat lats night, there is an outgoing text from "me" to 9116 with "STATUS".  I have about 15 since last night at 6pm. Any idea what this is?

 

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I'm a Reliable Contributor
Posts: 170

Re: Text being sent to 9116 since kitkat upg on S4

Found Visual Voicemail Plus in the Applications Manager (you have to select the ALL tab)

 

Uninstalled it.

 

We will see if that fixes it.

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I'm a Senior Contributor
Posts: 267

Re: Text being sent to 9116 since kitkat upg on S4

It's likely your Visual Voicemail+ App for Android, it doesn't work with KitKat.

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I Plan to Stick Around
Posts: 26

Re: Text being sent to 9116 since kitkat upg on S4

Not subscribed to it or ever used it...
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I'm a Senior Contributor
Posts: 267

Re: Text being sent to 9116 since kitkat upg on S4

Hmm alright, well then I guess this is why I always do a factory reset after any major update, usually clears any of these weird side effects from an update. I'd suggest backup whatever you need from your phone and wipe it out and see what happens from there.

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I'm a Reliable Contributor
Posts: 170

Re: Text being sent to 9116 since kitkat upg on S4

My daughters S4 is doing the same thing. 

 

Mine is not.  

 

Very strange.

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I'm a Trusted Advisor
Posts: 32,102

Re: Text being sent to 9116 since kitkat upg on S4

Hello BuckMacklin

Have you tried doing a factory reset to see if that fixes it? Back it up before & then do it.
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I'm a Reliable Contributor
Posts: 170

Re: Text being sent to 9116 since kitkat upg on S4

Found Visual Voicemail Plus in the Applications Manager (you have to select the ALL tab)

 

Uninstalled it.

 

We will see if that fixes it.

View solution in original post

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I'm a Trusted Advisor
Posts: 32,102

Re: Text being sent to 9116 since kitkat upg on S4

Hello BuckMacklin

Hopefully it does fix it but i dont know if that is the reason causing it. We shall see.
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Posts: 170

Re: Text being sent to 9116 since kitkat upg on S4

Yes, That did fix it.

 

We have been told that Visual Voice mail (a really great app that I really loved) doesn't work on the S4.

 

Somehow is was installed on my daughters brand new S4 and was not on the standard Apps pages.  However we found it in the manage applications screen.  Once we uninstalled it, the problem went away.

 

(don't be cheap with the Kudos if I saved you a reset.)

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I'm a Senior Contributor
Posts: 267

Re: Text being sent to 9116 since kitkat upg on S4

Exactly what I said to the OP originally, it's the VVM+ app.

It's not necessarily incompatible with the S4, it's incompatible with KitKat.