Suretap not working on Galaxy S7

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I Plan to Stick Around
Posts: 11

Suretap not working on Galaxy S7

Is Suretap working on Galaxy S7 / S7 Edge? I downloaded it on my S7 and it crashes after logging in. Then it just shows loyalty cards but not my credit card.
Has anybody been able to use it on their S7?
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I Plan to Stick Around
Posts: 11

Re: Suretap not working on Galaxy S7

It is working now, at least with the CIBC CC. No success with the Rogers MC.

https://drive.google.com/file/d/0Bx7nbSeZte62cjBWSU1PQy13ZG8/view?usp=drivesdk

I worked it out first registering with the CIBC mobile payment app, and after having it working there it just showed up in Suretap.

Thank you all for your help

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Re: Suretap not working on Galaxy S7

Welcome to the Community @JC_YYC

 

You can find the compatible devices here. I don't believe the S7 is supported at this time as I don't see it listed.

 

Feel free to chime in S7 users Smiley Happy

 

RogersAsif

 

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Re: Suretap not working on Galaxy S7

Thanks @RogersAsif. I now the S7 is not listed but there are unlisted ones like the Note 4 and Note 5 that are working fine with Suretap. 

 

In the meantime I will keep using the TD app for mobile payments. It does work great on the S7.

 

 

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Re: Suretap not working on Galaxy S7

@JC_YYC

 

I will reach out to the appropriate department & provide an update when I can.

 

RogersAsif

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Re: Suretap not working on Galaxy S7

Hello @JC_YYC

I can confirm it does not work with the S7 and S7 edge. It seems they haven't tested it out yet and haven't update the app for it.

Honestly SureTap was great when it came out but I have lost money due to switching homes and they had to reset my account ( lost over $35) and then again it happened but with ($5) . So i gave up using it. Great service but needs better improvements.
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Re: Suretap not working on Galaxy S7

Works fine on my S7 Edge. 🙂

https://drive.google.com/file/d/0B-dYQXNfPs7UekYxNk5EeWJVcDg/view?usp=drivesdk

The reason that I'm guessing it's working, is that I had it working on my previous S6 Edge+. I am using the same SIM card (so my CC is already stored on it) in my S7 Edge.

All I did was install the SureTap app and log in, and my card appeared and it worked.
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Re: Suretap not working on Galaxy S7

That is great, did it just work fine out of the box or did you have to troubleshoot it?
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Re: Suretap not working on Galaxy S7

Thanks @Meowmix I will wait for an app update and keep using the TD app in the meantime.
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Re: Suretap not working on Galaxy S7

Just edited my post with more info.
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Re: Suretap not working on Galaxy S7

Maybe the S7 does not manage to link the SIM and CC with the current app version.
Thanks for sharing