Supposed to have premium voicemail to text but it isn't working

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Moderator
Moderator
Posts: 1,422

Re: Supposed to have premium voicemail to text but it isn't working

 

Hello, @fopat

 

Welcome to the Rogers Community Forums! Smiley Happy

 

Thank you for posting your concern in the Community. I use the Voicemail to Text feature, it's a great feature. I would be upset as well if it has stopped working.

 

Please send us a private message at @CommunityHelps so that we can investigate and find the solution for you. Our private messaging system is explained in this blog.

 

Cheers,

RogersMoin

 

 

 

I've Been Here Awhile
Posts: 2

Re: Supposed to have premium voicemail to text but it isn't working

I am also having this issue. I understand that the voicemail may need to be reset, but I cannot get through to tech support over the phone or online. I have sent a PM to Rogers support on here so let's see if that gets me anywhere...

Moderator
Moderator
Posts: 1,926

Re: Supposed to have premium voicemail to text but it isn't working

Good evening @eql2006,

 

Thanks for reaching out and Welcome to the Rogers Community.

Not having access to the features you're expecting to benefit from is definitely a pain.

 

While I am hoping this issue is already rectified, we'll gladly help you resolve it if you need further assistance.

We responded to your Private Message and we look forward to your reply!

 

RogersMaude

I've Been Here Awhile
Posts: 2

Re: Supposed to have premium voicemail to text but it isn't working

I got this fixed. Had the Rogers Tech totally reset my voicemail so that I had to reinitialize it and had them reset my network settings. All is well now!
I've Been Around
Posts: 1

Re: Supposed to have premium voicemail to text but it isn't working

I have the same problem. I've actually not had the voicemail->text thing work in a few years, I just never got around to trying to fix it. Doesn't matter if I have wifi on or off, I have to log into my vm to get the message. Really defeats the purpose of the thing!

Moderator
Moderator
Posts: 131

Re: Supposed to have premium voicemail to text but it isn't working

Hey @jack5610!

 

I can certainly appreciate the shock not seeing  a feature working as intended! I wanted to thank you for reaching out to us in PM, we're happy to carry on the conversation with you there and hoping to get this taken care of for you.

 

RogersAndy